Optical Sales Associate

Shoptikal, LLC • Duluth, MN

9h • $16 - $22 • Onsite

About The Position

Shopko Optical is hiring a full-time Optical Sales Associate in Duluth, Minnesota. The role provides customer service and patient care throughout eyewear selection, ordering, and dispensing, as well as pre-screening support before patient exams. The associate also prepares work orders for the Optical Lab, processes medical billing information, and maintains frame inventory. On-the-job training is provided, and no prior experience is necessary. The posted optician rate is $16–$22.40 per hour.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by the state.
• Complete Shopko OCE Certification requirements and calendar modules to become certified.
• Ability to manage multiple customer interactions and phone calls at a time.
• Ability to work with patient eyewear needs, including prescription analysis, repairs and adjustments, and lifestyle dispensing.
• Ability to communicate effectively throughout the organization using written and two-way verbal communication.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to operate office equipment, including a personal computer, telephone, fax machine, and copier.
• Ability to lift 10 to 20 pounds.
• Ability to see near, distance, color, and depth.
• Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Ability to operate a cash register, optical equipment, and tools.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
• Help patients select frames based on style and color, coordinating them with facial and eye measurements and prescriptions.
• Accurately and professionally order and dispense eyewear.
• Help patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims, explain promotions and special lens offerings, and balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.

Benefits

• Competitive wages and sales incentives.
• Competitive time-off package, including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick pay; eligible teammates accrue sick/safe leave according to state law.
• Medical, life, dental, and vision benefits, plus short- and long-term disability.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED