PT Optical Sales Associate - Hartford, WI.

Shoptikal, LLC•Hartford, WI

About The Position

Shopko Optical is seeking a part-time Optical Sales Associate in Hartford, Wisconsin. The role provides customer service and patient care by helping patients select, order, and receive eyewear; performing pre-screening activities before patient exams; preparing work orders for the Optical Lab; processing medical billing information; and maintaining frame inventory. On-the-job training is provided, and no experience is necessary.

Requirements

High school graduate or equivalent.
Maintain a license as required by the state.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Effectively communicate throughout the organization using written and two-way verbal communication.
Read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to operate office equipment such as a personal computer, telephone, fax machine, and copier.
Able to lift 10 to 20 pounds.
Able to see near and at a distance and perceive color and depth.
Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Able to operate a cash register and optical equipment and tools.
Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.
Complete Shopko OCE Certification requirements and calendar modules to become certified.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patients' eyewear needs.
Recommend lenses, lens coatings, and frames to meet patient needs.
Help patients select frames based on style and color, coordinating them with facial and eye measurements and prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings.
Balance accounts.
Prepare Optical Lab work orders with specific instructions.
Process medical billing information.
Ensure proper merchandising of frame inventory.