PT Optical Sales Associate

Shoptikal•Waupaca, WI

1d•Onsite

About The Position

Shopko Optical is seeking a part-time Optical Sales Associate in Waupaca, Wisconsin. The role provides patient and customer service in selecting, ordering, and dispensing eyewear, along with completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training and certification opportunities are provided; no experience is necessary. The position may involve normal or extended office hours, including evenings, nights, and weekends, and independent travel to support company objectives and personal development.

Requirements

High school graduate or equivalent.
Maintain a license as required by state.
Complete Shopko OCE Certification requirements and calendar modules to become certified.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Effective written and two-way verbal communication at all levels within the organization.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to operate office equipment, including a personal computer, telephone, fax machine, and copier.
Ability to lift 10 to 20 pounds.
Ability to see near, distance, color, and depth perception.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Able to operate a cash register, optical equipment, and tools.
Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames based on style and color, coordinating them with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims, and explain promotions and special lens offerings.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.
Complete pre-screening activities prior to patient exams.