PT Optical Sales Associate

Shoptikal, LLC • Town of Farmington, WI

2d • Onsite

About The Position

Shopko Optical is seeking a part-time Optical Sales Associate for its Waupaca, Wisconsin team. The role provides patient and customer service in selecting, ordering, and dispensing eyewear, conducting pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training is provided, and no prior experience is necessary. Teammates may pursue certification by completing Shopko OCE Certification requirements and calendar modules.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by the state.
• Able to handle multiple customer interactions and phone calls at a time.
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
• Able to communicate effectively throughout the organization through written and two-way verbal communication.
• Able to read and write at a high school graduate level.
• Able to sit or stand for extended periods.
• Able to operate office equipment, including a personal computer, telephone, fax machine, and copier.
• Able to lift 10 to 20 pounds.
• Able to see near, distance, color, and depth.
• Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Able to operate a cash register, optical equipment, and tools.
• Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Able to travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
• Help patients select frames based on style and color, coordinating frame fit with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.

Benefits

• Competitive wages and sales incentives.
• Volunteer pay.
• Sick pay; eligible teammates accrue sick leave per state law.
• 401(k) with matching, vested at 100%.
• Employee Assistance Program.
• On-the-job training and certification opportunities.
• Teammate Recognition Program.
• Teammate discounts on eyewear and contact lenses.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED