About The Position

Eyemart Express, founded 30 years ago by Dr. Barnes, started as a single friendly shop and has grown to over 245 stores in 42 states. The company is known for providing quality eyewear quickly and affordably, while fostering strong relationships with optometrists and local communities. With in-store labs, eye exams, and same-day glasses delivery, Eyemart Express ensures customers don't miss a moment. This role offers a competitive earning potential, including base pay and incentives, and is an opportunity to join a leading optical retailer and help people see better.

Requirements

  • High School Diploma or GED.
  • Experience working in retail, customer service, or sales.
  • Experience working in the optical industry is preferred but not required.
  • Willing to train.

Nice To Haves

  • Experience working in the optical industry is preferred but not required.

Responsibilities

  • Provide exceptional customer service to all patients.
  • Maintain knowledge of current sales and promotions, as well as policies regarding payment, returns, and exchanges.
  • Compute and process payment transactions/refunds using the in-house Point of Sale system.
  • Process insurance claims efficiently.
  • Maintain up-to-date knowledge of products.
  • Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
  • Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
  • Take necessary measurements (i.e., measuring the patient's pupillary distance).
  • Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
  • Pull correct lenses according to work order specifications.
  • Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
  • Adjust/repair damaged frames, replace nose pads, and missing screws.
  • Price, stock, and straighten merchandise.

Benefits

  • Flexible scheduling needs to ensure work-life balance.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service