Optical Manager Full Time

BJ's Wholesale Club • Madison, AL

5d • $22 • Onsite

About The Position

BJ's Wholesale Club is seeking an Optical Manager to lead and manage the optical department. This role involves performing optician duties alongside managerial responsibilities, including managing, teaching, and coaching the optical team, interacting with members, confirming appointments, and maintaining the department. The Optical Manager acts as a liaison between members and the lab to ensure timely order processing. The position requires strong leadership, communication, and team-building skills, with a focus on delivering excellent member service and driving department performance. The role also involves managing sales procedures, adhering to privacy policies like HIPAA, and ensuring a clean and organized work environment. Regular, predictable, full attendance is an essential function of this job.

Requirements

• Minimum of two years’ experience in a retail Optical setting.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.
• Open shift availability required.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices preferred.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.

Responsibilities

• Performing all duties required of an optician, in addition to managerial duties.
• Managing, teaching, and coaching the optical team members.
• Interacting with Members, confirming appointments, and department upkeep.
• Serving as the liaison between members and the lab to ensure orders are processed timely.
• Exhibiting strategic thinking and sound decision-making through thorough knowledge and utilization of business data.
• Leading through change, modeling leadership competencies, building credibility, and acting as a champion for business growth.
• Communicating effectively and providing teams with the information they require to be successful.
• Building high-performing teams by creating a culture of collaboration, providing honest and timely direction, follow-up, and feedback.
• Executing business expectations within expected timeframes by setting clear expectations, utilizing follow-up, and accountability.
• Teaching, coaching, and leading through the club level training process.
• Supporting team member engagement to enable the application of policies, procedures, and compliance.
• Driving a culture of development, strategic thinking and acting, ethical decision making, and engagement.
• Leading with the team member and member in mind to address all concerns and escalate appropriately.
• Ensuring a safe and positive environment and experience for team members.
• Embracing inclusion and diversity through collaboration and respect.
• Acknowledging team member success, working as a team to achieve goals, and identifying and retaining top talent.
• Guaranteeing service excellence through all points of contact.
• Setting service standard expectations for all team members.
• Providing team support and empowerment to resolve every member concern.
• Ensuring a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Ensuring Fast, Friendly, Full, Fresh, Clean standards.
• Leading teams to deliver GOLD club standards daily.
• Defining and modeling GOLD - Grand opening look daily.
• Ensuring all items are stocked and planograms are executed.
• Maintaining visible accurate signage.
• Ensuring the club is clean and organized, inside and out.
• Acquiring a deep knowledge of key metrics and reporting for total club and department performance.
• Driving performance and profitability by using reporting to identify trends and areas of opportunity.
• Identifying breakdowns in process and correcting them before they negatively impact club performance metrics.
• Communicating a simple message to the team on the connection between consistent operational performance and achieving club financial targets.
• Providing a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication, and maintaining a friendly, pleasant demeanor with Members at all times.
• Providing support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money-related transactions, and completing paperwork necessary to place and process orders.
• Managing Optical department team members and ensuring all team members diligently engage in person and over the phone with Members.
• Managing all sales opening and closing procedures at the end of the shift.
• Ensuring that accurate funds are collected and payments are made at the point of service.
• Striving to deliver sales and metric goals by educating patients on the benefits of available products and by recommending those that will improve their visual needs.
• Spending downtime engaging with members in front of Optical.
• Communicating and following up with Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member performance, and doctor relations.
• Ensuring workstation/Optical department is maintained and clean at all times.
• Supervising all team members in the Optical department and being responsible for training, separations, recommendations for promotions, and coaching.
• Maintaining all club policies and procedures.
• Performing other duties as assigned.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount
• Manager Bonus and spiff programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree