Optical Consultant

AEG Vision•Fountain Hills, AZ

17h

About The Position

As an Optical Consultant at AEG, you will work alongside Optometrists to support patient care and education and help deliver exceptional patient experiences. You will learn about AEG's products and procedures, provide customized recommendations, assist patients with eyewear selection and care, and coordinate orders from prescription entry through dispensing. The role also involves maintaining accurate patient records, explaining insurance and product information, resolving order issues, and keeping the practice's displays and work areas clean and organized.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.

Nice To Haves

ABO/NCLE certification; preferred but not required.
At least one year of experience working as an Optician; strongly preferred.
Experience with HIPAA requirements.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience.

Responsibilities

Deliver an exceptional experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask about patients' lifestyles and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to the patient's chart.
Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify them when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Use optical tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and managers to share patient information or request order-status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice's cleanliness and visual appeal.
Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.