Optical Associate, Non-Certified – Sam’s Club

Walmart•Kansas City, MO

3d•$19 - $27•Onsite

About The Position

The Optical Associate supports the Optical area at Sam’s Club by maintaining merchandise and sales-floor presentation, receiving and stocking inventory, handling claims and returns, and processing purchases and payments. The associate assists members with eyewear and contact lens decisions and care, measures and adjusts frames, completes orders, verifies prescription information, inspects and repairs eyewear, and troubleshoots non-adapt issues. The role also involves maintaining optical equipment and inventory, communicating with laboratories and optometrists, and, as needed and under optometrist guidance, performing pre-testing and recording results. Additional duties include scheduling appointments, handling doctor-service and eye-care-material insurance claims where applicable, collecting payments, and maintaining records in compliance with HIPAA and company procedures. The associate completes training and required certification or licensure, develops knowledge of eye anatomy and diagnostic testing, and contributes to teams, business processes, customer service, and compliance with company policies and standards.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age and any required qualification, registration, certification, or licensure.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with a manager to register and maintain an NPI number as required by state law.
In licensed or registered states, meet or be able to satisfy state law requirements to become an apprentice optician and licensed optician.
In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state licensure rules require additional training hours; complete applicable requirements and obtain licensure within 3 months of completing minimum state apprenticeship hours.
Complete assigned training and maintain required certification, registration, and licensure as applicable.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain Optical merchandise presentation by stocking, organizing, signing and pricing merchandise, removing damaged goods, and securing fragile and high-shrink items.
Maintain the Optical sales floor, handle claims and returns, zone the area, and identify shrink and damages.
Receive, stock, audit as needed, and maintain Optical and hearing aid inventory; process applicable sales and refunds through the POS system.
Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges.
Educate members on eyewear usage and care, and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchases; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform eyewear adjustments, repairs, and final inspections, including compound prism verification; troubleshoot non-adapt issues.
Communicate with laboratories and optometrists about job status and product updates, and reorder expired lenses as needed.
Monitor trial lens inventory and ensure optical equipment is calibrated and clean; troubleshoot equipment failures and coordinate repairs.
As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results; support OD services and collect doctor or telehealth service payments.
Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process insurance claims and payments for doctor services where applicable, and for eye-care materials, including applicable chargebacks.
Complete virtual and hands-on training, including training needed to obtain and maintain required certification and licensure; develop knowledge of eye anatomy and diagnostic testing.
Register with the state board for apprenticeship or a work permit within 60 days where state regulations require it, and ensure registration or certification does not lapse.
Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement business processes with managers, co-workers, customers, and business partners; monitor results and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing ethical or compliance issues.
Model the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards