(USA) Optical Associate, Certified (ABO) – Sam’s Club

Sam's West•Chandler, AZ

13d•Onsite

About The Position

This position is responsible for maintaining merchandise presentation, ensuring the sales floor in the Optical area is in accordance with company policies, and receiving and stocking merchandise. The role involves organizing and maintaining the Optical area, operating hardware for member purchases, and educating members on eyewear usage and care. Key responsibilities include selling Optical products and services, accurately measuring pupillary distance, performing frame adjustments and repairs, troubleshooting member non-adapt issues, and communicating with labs and optometrists. The associate will also process optical eyewear and contact lens orders, monitor trial lens inventory, ensure equipment calibration and cleanliness, and perform final inspections of eyewear. Additionally, the role involves scheduling patient appointments, performing pre-testing, collecting payments for doctor/telehealth services, and processing insurance claims. The associate will complete assigned trainings, develop knowledge of eye anatomy and diagnostic testing, and participate in internal development opportunities. This role also requires leading and participating in teams, developing and implementing processes, and demonstrating compliance with company policies and ethical standards. The associate is expected to embrace differences, create a supportive workplace, build strong relationships, communicate effectively, and strengthen the team through helping, developing, and mentoring others. They must maintain high standards of integrity and ethics, act selflessly, and be humble, self-aware, honest, fair, and transparent. The role requires delivering results with a customer-first approach, making decisions based on reliable information, balancing priorities, and striving for excellence through curiosity, learning, calculated risks, courage, resilience, and continuous improvement.

Requirements

Active American Board of Opticianry (ABO) certification.
Meets continuing education requirements to maintain certification.
High school diploma, GED, or equivalent.
Meets state law requirements to become an apprentice optician and licensed optician.
Must obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless the applicable state licensure requirements mandate additional training hours.
Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.
As required by state regulations, works with Manager to register and maintain NPI number.

Nice To Haves

Experience with insurance processing and electronic health records.
Experience in health care, optical services or retail operations.

Responsibilities

Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Maintains the sales floor in the Optical area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Receives and stocks merchandise in the Optical area.
Organizes and maintains the Optical area by following company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.
Operates hardware (for example, cash registers or related equipment), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance.
Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, identifying and verifying prescription information.
Accurately measures pupillary distance and position of wear for various lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing.
Troubleshoots member non-adapt issues and communicates with labs and optometrists regarding job status and product update.
Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment.
Performs final inspections of eyewear, including compound prism verification, and troubleshoots non-adapt issues.
Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
Troubleshoots equipment failure issues and coordinates repairs.
As applicable and under guidance of the contracted or associate Optometrist, schedules patient appointments, performs pre-testing, and records results.
Embraces the utilization of new and existing technology while supporting OD services.
Collects payments for doctor/telehealth services.
Processes member visits by scheduling and confirming appointments, following Company policies, procedures, and applicable state and federal laws.
Maintains and files records in compliance with HIPAA and company procedures.
Requests, reviews, and processes insurance claims and payments for doctor services where applicable OD services are contracted.
Requests, reviews, and processes insurance claims, payments, and chargebacks for eye care materials.
Completes assigned virtual and hands-on trainings, including those necessary to acquire and maintain required certification and licensure, as applicable.
Develops intermediate knowledge of eye anatomy and diagnostic testing.
Participates in internal development opportunities to enhance technical and service capabilities.
Satisfies apprenticeship and state board requirements towards achieving state licensure, where applicable.
As applicable by state regulations, registers with state board for apprenticeship or permit to work within 60 days.
Ensures no lapse in registration or certification.
Maintains NPI registration, where applicable.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others'' with how to adapt to change or new challenges.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others''; recognizes others''' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others'' accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies? and skills; and supports others'' through change.

Benefits

medical, vision and dental coverage
401(k)
stock purchase
company-paid life insurance
PTO
parental leave
family care leave
bereavement
jury duty
voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.