(USA) Optical Associate, Non-Certified – Sam’s Club

Sam's West • Houston, TX

5d • Onsite

About The Position

This position is responsible for maintaining the presentation and operations of the Optical area within Sam's Club. The role involves a combination of sales, customer service, inventory management, and administrative tasks related to optical products and services. The associate will assist members with purchasing decisions, provide guidance on eyewear and contact lens care, perform measurements and adjustments, and manage orders and claims. Additionally, the role supports optometrist services by performing pre-testing and collecting payments, while ensuring compliance with all relevant policies and regulations, including HIPAA.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for American Board of Opticianry (ABO) exam.
• Meet the requirements to work as an Optical associate (for example, minimum age, qualification, registration, certification, and/or licensure when required by the Optical organization and/or by State Boards of Opticianry, as applicable.)
• Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to work with Manager to register and maintain own NPI number as required by state law.
• Licensed/Registered States Only: Meets or can satisfy state law requirements to become an apprentice optician and licensed optician.
• Must obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless the applicable state licensure requirements mandate additional training hours.
• Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintains merchandise presentation by stocking, cleaning, organizing product displays, removing damaged goods, and signing/pricing merchandise.
• Maintains the sales floor in the Optical area according to company policies, handling claims and returns, zoning the area, and identifying shrink and damages.
• Receives and stocks merchandise in the Optical area.
• Organizes and maintains the Optical area following company procedures, utilizing equipment, merchandising, and completing required documentation.
• Receives, audits, and maintains hearing aid inventory and processes sales and refunds.
• Operates hardware (e.g., cash registers), processes member purchases, and assists with payments, returns, refunds, and exchanges.
• Educates members on eyewear usage and care, and supports contact lens insertions, removals, and hygiene guidance.
• Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, and verifying prescription information.
• Measures pupillary distance and position of wear for various lens types using manual and digital systems.
• Performs frame adjustments and repairs and completes final inspection of eyewear before dispensing.
• Troubleshoots member non-adapt issues and communicates with labs and optometrists regarding job status and product updates.
• Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment.
• Performs final inspection of eyewear, including compound prism verification, and troubleshoots non-adapt issues.
• Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
• Troubleshoots equipment failure issues and coordinates repairs.
• Completes patient appointments, performs pre-testing, and records results under the guidance of the contracted or associate optometrist.
• Embraces the utilization of new and existing technology while supporting OD services.
• Collects payments for doctor/telehealth services.
• Processes member visits by scheduling and confirming appointments, following company policies, procedures, and applicable state and federal laws.
• Maintains and files records in compliance with HIPAA and company procedures.
• Requests, reviews, and processes insurance claims and payments for doctor services.
• Requests, reviews, and processes insurance claims, payments, and chargebacks for eye care materials.
• Completes assigned virtual and hands-on trainings, including those necessary to acquire and maintain required certification and licensure.
• Develops intermediate knowledge of eye anatomy and diagnostic testing.
• Participates in internal development opportunities to enhance technical and service capabilities.
• Registers with state board for apprenticeship or permit to work within 60 days, where applicable by state regulations.
• Ensures no lapse in registration or certification.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED