(USA) Optical Associate, Non-Certified – Sam’s Club

Sam's West • Fort Worth, TX

13d • Onsite

About The Position

This position is responsible for maintaining the presentation and operations of the Optical area within Sam's Club. Key duties include managing merchandise, assisting members with purchases and eyewear care, performing optical measurements and adjustments, and processing sales and insurance claims. The role also involves supporting optometrist services, ensuring compliance with regulations, and contributing to a positive team environment. Associates are expected to embrace technology, drive continuous improvement, and uphold company values.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire.
• Meet the requirements to work as an Optical associate (e.g., minimum age, qualification, registration, certification, and/or licensure when required by the Optical organization and/or by State Boards of Opticianry, as applicable).
• Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to work with Manager to register and maintain own NPI number as required by state law.
• Licensed/Registered States Only: Meets or can satisfy state law requirements to become an apprentice optician and licensed optician.
• Must obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless the applicable state licensure requirements mandate additional training hours.
• Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintains merchandise presentation by stocking, organizing, and displaying products in the Optical area.
• Manages the sales floor in the Optical area, handling claims, returns, zoning, and identifying shrink and damages.
• Receives and stocks merchandise in the Optical area.
• Organizes and maintains the Optical area following company procedures, merchandising, and completing required documentation.
• Receives, audits, and maintains hearing aid inventory and processes sales/refunds.
• Operates hardware (e.g., cash registers), processes member purchases, and handles payments, returns, refunds, and exchanges.
• Educates members on eyewear usage and care, and supports contact lens insertions, removals, and hygiene guidance.
• Sells Optical products and services by assisting members, measuring, adjusting, and repairing frames/lenses, completing orders, and verifying prescription information.
• Measures pupillary distance and position of wear for various lens types using manual and digital systems.
• Performs frame adjustments and repairs, and completes final inspection of eyewear before dispensing.
• Troubleshoots member non-adapt issues and communicates with labs and optometrists.
• Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures optical equipment is calibrated and clean.
• Performs final inspection of eyewear, including compound prism verification.
• Troubleshoots equipment failure issues and coordinates repairs.
• Completes patient appointments, performs pre-testing, and records results under the guidance of an optometrist.
• Embraces new and existing technology to support OD services.
• Collects payments for doctor/telehealth services.
• Processes member visits by scheduling and confirming appointments, following company policies and laws.
• Maintains and files records in compliance with HIPAA and company procedures.
• Requests, reviews, and processes insurance claims and payments for doctor services and eye care materials.
• Completes assigned virtual and hands-on trainings, including those necessary for certification and licensure.
• Develops intermediate knowledge of eye anatomy and diagnostic testing.
• Participates in internal development opportunities to enhance technical and service capabilities.
• Registers with state board for apprenticeship or permit to work within 60 days, where applicable by state regulations.
• Ensures no lapse in registration or certification.
• Leads and participates in teams by sharing resources, determining customer needs, coordinating work, and providing feedback.
• Develops, communicates, and implements processes and practices to meet business needs.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected.
• Works as a team, builds strong relationships, and communicates effectively.
• Strengthens the team by helping, developing, and mentoring others.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Supports Walmart's goal of becoming a regenerative company.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information and balances priorities.
• Displays curiosity and a desire to learn; takes calculated risks.
• Drives continuous improvements and supports others through change.

Benefits

• Medical, vision and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (company paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED