Opthalmic Clinic Lead

Eye Center of St. Augustine•Palatka, FL

1d•Onsite

About The Position

The Eye Center of St. Augustine is a leading eye care center offering comprehensive services including an eye center, surgery center, and optical shop. With multiple locations, our board-certified doctors provide top-tier care. We are a fast-growing, patient-centered, compassionate team. The Clinic Lead is responsible for overseeing all daily operations at a designated practice location. This includes managing staffing, clinic flow, patient relations, inventory, and equipment maintenance. The role requires strong leadership, excellent problem-solving abilities, and a thorough understanding of relevant laws, regulations, and standards set by iJCAHPO and other regulatory bodies.

Requirements

High School Diploma or equivalent
Minimum five (2) years’ ophthalmology experience
Current iJCAHPO COA certification required.
Strong communication and interpersonal skills.
Ability to work in a fast-paced clinical environment.
Ability to work independently with little oversight or manager presence

Nice To Haves

leadership experience preferred
Nextech/ICP experience strongly preferred.

Responsibilities

Advanced understanding and ability to complete each skill as required based on iJCAHPO training and generally accepted understanding of each individual skill, including but not limited to: History Taking, Visual Acuity, Confrontation Visual Fields, Extraocular Motility Assessment, Pupil Assessment, Intraocular Pressure Measurement, Manual Lensometry, Angle Assessment, Manual Refractometry, Diagnostic testing (A-scan biometry, ultrasound, OCT, visual field, pachymetry, topography, dry eye testing, fundus photography), Supplemental testing (Amsler Grid, Color Vision, Stereopsis, Exophthalmometry, BAT, PAM), Minor Procedure Assisting, Scribing, and Pharmacology.
Aids with patient flow, diagnostic testing, and technician exam components as needed.
Aids in and support timely completion of all clinical administrative duties and assignments including Rx refill, patient messages/tasks, and documentation audits.
Maintains communication with clinical training team regarding any technicians in a training process.
Complies with all practice procedures and protocols, and all State and Federal regulations.
Able to determine if documentation supports E/M vs/ Eye Code, match applicable ICD-10 codes, and appropriately code in-office procedures based on documentation.
Able to educate patients regarding all conditions treated and surgical procedures performed by the doctor.
Maintains inventory PAR levels and order necessary medical and office supplies via D365 ordering process.
Completes monthly inventory counts and report to corporate office any procurement concerns or issues.
Leads daily team huddles and regularly scheduled monthly team meetings.
Creates the daily and weekly staff scheduling process by completing daily staff assignments and coordination as needed due to last minute changes to schedules.
Collaborates with doctors on development and creation of their schedule templates. Communicating changes to the clinical and contact center teams as needed.
Responds to all patient relations inquiries and submits complaint resolutions.
Develops and train on clinical standard operating procedures and new policies.
Understands and accept responsibility to report potential or suspected errors to supervisor or Compliance Officer.
Contributes to the team effort by completing additional tasks or projects as needed.
Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism.
Serves as a coach and mentor to team members, fostering and environment of continuous learning and professional growth.