Ops Support Rep Shipment Resolution

Purolator • Kitchener, ON

1d • Onsite

About The Position

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Requirements

• 3 months experience in customer service
• Operations Management
• Operations Planning
• Operations Procedures
• Shipping and Receiving Operations
• Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed