Support Representative Shipment Resolution - Castlegar
About The Position
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Requirements
- 3 months experience in customer service
- 3 months experience in warehouse operations
- Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
- Lifting/Lowering upto 70 pounds
- Standing
- Sitting
- Walking
- Visual strain
- Sorting
- Wrist Movements
- Concentration on precision work
- Problem solving
- Attention to Details
Nice To Haves
- Operations Management
- Operations Planning
- Operations Procedures
- Shipping and Receiving Operations
Responsibilities
- Contact customers or colleagues to obtain and enter package information or resolve delivery issues
- Scan, sort, and reorganize undelivered freight and process freight damages
- Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
- Inspect damaged packages
- Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
- Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Benefits
- We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
