Ops Support Administrator

Republic Services•Robstown, TX

About The Position

The Office Manager supervises clerical and administrative employees across multiple financial and/or operational functions within a division or business unit. The role ensures effective office operations and performs or coordinates tasks to support the General Manager and/or Division Controller. It may also support smaller operations that do not have dedicated functional supervisory resources. The position may require travel by car, air, and/or other modes of transportation.

Requirements

Comprehensive understanding of business operations, transactions, and processes, with the ability to determine and implement processes and standards to meet performance targets.
Ability to communicate and interact professionally and cooperatively with regional, area, and division leadership, staff, and customers.
Ability to take initiative to research and follow up on non-standard situations to ensure compliance with company policies and procedures.
Ability to coach, mentor, train, and manage the performance of others.
Ability to manage multiple projects and tasks and meet deadlines.
Ability to work through others to accomplish goals and objectives.
Ability to establish processes and procedures for effective department workflow.
Ability to use MS Office, including Word and Excel, and company information systems applications, including Lawson, InfoPro, TRUX, and ePro.
At least 5 years of experience in office management, employee supervision, operations, or accounting/finance.
High school diploma or GED.
At least 1 year of supervisory experience in office management, operations, finance/accounting, or a similarly related function.

Responsibilities

Coordinate, direct, and supervise the work of office staff.
Hire, train, schedule, and manage the performance of relevant staff.
Set performance standards and ensure appropriate staffing coverage to meet or exceed service goals.
Maintain records needed to support regulatory and statutory compliance.
Manage facility needs, including office supplies, mail, and general building maintenance.
Review office production and department performance with the local leadership team and recommend actions when results fall short of targets, including participating in cross-functional issue resolution.
As needed, supervise and coordinate preparation of the budget, general ledger, monthly invoices, monthly billing adjustments, and other projects.
Develop and implement processes, procedures, and policies that support compliance with regional, area, and corporate policies and efficient office operations.
Ensure staff follow standard operating procedures and take appropriate action when performance does not meet targets and objectives.
Help others research and resolve complex or escalated financial and operational questions and discrepancies, including providing direction or interacting with customers.
Perform other job-related duties as assigned.