Ops Support Administrator

Republic Services•Robstown, TX

About The Position

The Ops Support Administrator supports office operations within a division or business unit, with responsibility for supervising clerical and administrative employees across financial and/or operational functions. The role ensures effective office operations and performs or coordinates tasks in conjunction with, and to assist, the General Manager and/or Division Controller. It may also provide support to smaller operations without dedicated functional supervisory resources. The position oversees office staff and administrative workflows, maintains records needed for regulatory and statutory compliance, and addresses facility needs such as office supplies, mail, and general building maintenance. It reviews office production and department performance with local leadership, recommends improvements, and may coordinate budgets, general ledger work, monthly invoices, billing adjustments, and other projects. The role develops and implements processes, procedures, and policies to support compliance and efficient operations, and helps research and resolve complex or escalated financial and operational questions and discrepancies. Travel by car, air, or other transportation may be required.

Requirements

High school diploma or G.E.D.
At least 5 years of experience in office management, employee supervision, operations, or accounting/finance.
At least 1 year of supervisory experience in office management, operations, finance/accounting, or a similarly related function.
Comprehensive understanding of business operations, transactions, and processes, and ability to determine and implement processes and standards to meet performance targets.
Ability to communicate and interact professionally and cooperatively with regional, area, and division leadership, staff, and customers.
Ability to research and follow up on non-standard situations to ensure compliance with company policies and procedures.
Ability to coach, mentor, train, and manage the performance of others.
Ability to manage multiple projects and tasks and meet deadlines.
Ability to work through others to accomplish goals and objectives.
Ability to establish processes and procedures that support effective department workflow.
Ability to use MS Office, including Word and Excel, and company information systems applications, including Lawson, InfoPro, TRUX, and ePro.

Responsibilities

Coordinate, direct, and supervise office staff; hire, train, schedule, and manage their performance.
Set performance standards and ensure appropriate staffing coverage to meet or exceed service goals.
Maintain records required to support regulatory and statutory compliance.
Address facility management needs, including office supplies, mail, and general building maintenance.
Review office production and department performance with the local leadership team and recommend actions when results fall short of targets, including cross-functional issue resolution when appropriate.
May supervise and coordinate preparation of the budget, general ledger, monthly invoices, monthly billing adjustments, and other projects.
Develop and implement processes, procedures, and policies that support compliance with regional, area, and corporate policies and efficient office operations.
Ensure staff follow standard operating procedures and take appropriate action when performance does not meet targets and objectives.
Research and resolve complex or escalated financial and operational questions and discrepancies, providing direction or interacting with customers as needed.
Travel by car, air, and/or other modes of transportation when required.
Perform other job-related duties as assigned.