Ops Supervisor II - McDonough, GA

CMA CGM

1d•Onsite

About The Position

CEVA Logistics is seeking an Ops Supervisor II to oversee transportation and customs processes, providing customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations. This role involves developing and providing excellent customer service, supervising departmental activities, assisting in staff and customer retention and training, conducting staff meetings, and addressing employee performance issues. The supervisor will also oversee performance statistics, review shipment documentation for accuracy, compute duties and tariffs, communicate with customs officials, establish and revise policies for customs clearance operations, identify areas of concern in client import/export processes, communicate with the operations manager, and participate in or supervise department projects. A flexible work schedule, including outside normal business hours and after-hours on-call rotation, is required.

Requirements

High School Diploma or GED
Minimum four years related experience
Minimum one year supervisory experience
Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
Ability to allocate work assignments
Proven experience in problem analysis, presentation of alternatives and implementing solutions
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals

Nice To Haves

Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education
Three years of industry experience preferred
Some professional certifications may be required

Responsibilities

Develop and provide excellent customer service to internal and external customers at all times.
Provide responsible supervision and control for all departmental activities.
Assist in the retention and training efforts of staff and of customers.
Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
Address all employee performance problems promptly and directly in accordance with personnel policies.
Oversee performance statistics.
Review and monitor shipment documentation for accuracy.
Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations.
Ensure all policies and procedures are consistently administered.
Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
Communicate with operations manager regarding progress and problems or issues.
Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
Effectively participate in and/or supervise department projects related to assigned area of responsibility.

Benefits

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform with discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
Pet insurance
Multiple health plans (company contribution to health savings account)
Prescription coverage
Dental coverage
Vision coverage
Company paid life insurance
Company paid accident insurance
Company paid short-term disability coverage
Company paid long-term disability coverage
Employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
401(k) with company match
Flexible Paid Time Off programs
Company paid holidays
Tuition reimbursement program