Ops Supervisor II -CL- McDonough, GA

CMA CGM•McDonough. Ga, GA

4d•$72,876 - $75,000•Onsite

About The Position

CEVA Logistics is seeking an Ops Supervisor II to oversee transportation and customs processes, providing customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations. This role involves supervising departmental activities, monitoring performance statistics, ensuring documentation accuracy, and communicating with customs officials. The position also requires establishing and revising policies and procedures for customs clearance operations and identifying areas of concern in clients' import and export processes. The role requires maintaining a flexible work schedule, including on-call rotation, and participating in department projects.

Requirements

High School Diploma or GED
Minimum four years related experience
Minimum one year supervisory experience
Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Ability to allocate work assignments
Proven experience in problem analysis, presentation of alternatives and implementing solutions
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals

Nice To Haves

Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education
Three years of industry experience preferred
Some professional certifications may be required

Responsibilities

Develop and provide excellent customer service to internal and external customers at all times.
Provide responsible supervision and control for all departmental activities.
Assist in the retention and training efforts of staff and of customers.
Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
Address all employee performance problems promptly and directly in accordance with personnel policies.
Oversee performance statistics.
Review and monitor shipment documentation for accuracy.
Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations.
Ensure all policies and procedures are consistently administered.
Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
Communicate with operations manager regarding progress and problems or issues.
Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
Effectively participate in and/or supervise department projects related to assigned area of responsibility.

Benefits

Competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
pet insurance
multiple health plans (company contribution to health savings account)
prescription, dental and vision coverage
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
401(k) with company match
Flexible Paid Time Off programs including company paid holidays
Tuition reimbursement program