Ops Standards and Readiness Lead

Zipline • Concord, NC

17h

About The Position

Zipline is moving from flight operations managed directly by individual Remote Pilots in Command to highly automated delivery networks supervised at fleet scale. Safe, reliable growth requires operating standards that keep pace with automation, changing operator responsibilities, and regulatory requirements. As Ops Standards and Readiness Lead, you will own the standards and evaluation system that makes operational performance visible and actionable. Starting with U.S. flight operations and built to scale globally, you will translate regulatory requirements, safety policy, operational doctrine, and system capabilities into readiness evidence, training, policy, and system improvements.

Requirements

• Experience owning or materially leading an operational standards, audit, evaluation, or readiness program in a safety- and regulation-critical environment.
• Experience governing standards across a complex, multi-team operating system rather than a single procedure or functional team.
• Leads by example with energy, adaptability, and resilience, effectively navigating rapid change, competing priorities, ambiguity, and demanding timelines.
• Experience translating regulatory, policy, and technical inputs into clear operational criteria, controlled documentation, and auditable evidence.
• Experience designing evaluation or audit systems that produce consistent, objective findings rather than subjective judgment.
• Ability to build scalable governance processes, resolve competing inputs, and align Safety, Training, Flight Operations, and Engineering on standards changes.
• Sound judgment assessing safety, reliability, and operational risk as autonomous-system capabilities and operator responsibilities evolve.

Responsibilities

• Define measurable standards for flight operations, fleet supervision, and autonomous-system oversight.
• Translate regulatory requirements, safety policy, operational practice, and the P108 regulatory framework into practical performance criteria.
• Design objective evaluation methods, metrics, rubrics, and review processes for operators, supervisors, operational teams, and system performance.
• Own the Standards & Evaluations program, including controlled documentation, audit cycles, change management, and decision records.
• Lead recurring standards and readiness reviews through developmental gates with Training, Safety, Flight Operations, and Engineering.
• Analyze evaluation evidence to identify performance trends and gaps, then recommend targeted changes to training, procedures, policy, or system design.
• Deliver decision-ready readiness assessments that show whether operations meet defined standards, can scale safely, or require corrective action.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed