OPS Research Assistant
About The Position
The OPS Research Assistant provides day-to-day research support for a large-scale health services evaluation project, including conducting telephone surveys with healthcare providers. The role records and manages survey responses using a Computer-Assisted Telephone Interview (CATI) system within the REDCap online data platform, while ensuring data integrity, completeness, and compliance with study protocols. The assistant maintains daily sample files in Excel, tracks outreach attempts and completion rates, monitors progress toward project targets, and updates project tracking systems. The role also assists with project planning, timelines, project assignments, deliverables, task monitoring, and addressing barriers to data collection through action plans. Additional duties include monitoring and cross-checking survey progress reports; managing datasets and databases; conducting quality assurance; searching scientific literature; maintaining bibliographical citation data; and preparing written literature summaries. Other duties may be assigned.
Requirements
- High school diploma or associate degree.
- General computer skills, including competence with Microsoft Word and Excel.
- Ability to quickly and accurately enter structured data into a database form.
- Ability to communicate clearly in person and on the phone.
- Experience conducting telephone surveys or providing telephone-based customer service.
- Ability to work as part of a team.
Nice To Haves
- Experience with computer-assisted telephone interviews.
- Customer service experience.
- Ability to write concise, accurate, and understandable summary notes.
Responsibilities
- Conduct telephone surveys with healthcare providers for a large-scale health services evaluation project.
- Record and manage survey responses using a CATI system within the REDCap online data platform, ensuring data integrity, completeness, and adherence to study protocols.
- Maintain daily sample files in Excel and track outreach attempts and survey completion rates.
- Monitor progress toward project targets and provide timely updates to project tracking systems.
- Assist with project planning, timeline creation, and data entry for project assignments.
- Monitor project deliverables and assigned tasks, identify barriers to data collection for discussion, and help create action plans.
- Monitor survey progress and cross-check survey progress reports.
- Manage datasets and databases and conduct quality assurance to ensure accurate data collection and survey results.
- Search scientific literature using relevant databases and other sources.
- Maintain bibliographical citation data and prepare written literature summaries.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
