OPS RECORDS ANALYST - 64858477

State of Florida • MIAMI, FL

12d • Onsite

About The Position

The incumbent's primary responsibility is to perform duties that assist with the processing of Social Security disability claims. This position requires good oral and written communication skills and maintaining a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers. The incumbent is responsible for routine technical electronic records management activities related to Social Security disability claims. The incumbent must be productive under tight deadlines and have the ability to balance multiple priorities. This requires independent decision-making responsibility regarding the maintenance of medical records and consultative examination processes. Ninety percent of work performed is electronic and will be performed via computer. The incumbent would answer calls routed to the Development Unit and return voicemail messages throughout the day. They will deal directly with claimants and claimant’s representatives in routing calls to appropriate DDS staff, sending out correspondences by fax or mail, and making outgoing calls to gather investigative questions such as work history and functional information. This requires a broad knowledge of the division’s organizational structure and the disability case process, both at the intake and examiner levels. The incumbent initiates, develops, and maintains electronic record management activities, including knowing when a Consultative Examination (CE) or Medical Evidence of Record (MER) is needed. All required information must be reviewed in the appropriate systems (i.e., Social Security Administration (SSA) system (DCPS), PCOMM and eView) for completeness and accuracy and documented on the Electronic Worksheet (EWS) when appropriate.

Requirements

• Good oral and written communication skills.
• Ability to operate standard office equipment (e.g., phone, copier, scanner, fax, computer).
• Ability to collect and evaluate data relating to disability claims.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to disability benefits.
• Ability to evaluate data for completion.
• Ability to identify problems and take appropriate corrective action.
• Ability to compose correspondence.
• Ability to organize data into logical format.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to establish and maintain effective working relationships with others.
• Must pass a security background check.
• Must participate in direct deposit.
• Must pass the SSA suitability process.
• Must provide Social Security Number (SSN) for background check.
• Must pass a drug test (for safety-sensitive positions).
• Male applicants born on or after October 1, 1962, must be registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
• Must complete Form I-9 and have information verified using E-Verify.

Nice To Haves

• High school diploma.
• Previous work experience with disability or insurance claims.
• Previous work experience in a medical office.
• Previous work experience with social work.
• Previous work experience with government programs.
• Broad knowledge of the division’s organizational structure and the disability case process, both at the intake level and examiner level.

Responsibilities

• Perform duties that assist with the processing of Social Security disability claims.
• Maintain a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers.
• Perform routine technical electronic records management activities relating to Social Security disability claims.
• Be productive under tight deadlines and balance multiple priorities.
• Make independent decisions regarding the maintenance of medical records and consultative examination processes.
• Answer calls routed to the Development Unit and return voicemail messages.
• Deal directly with claimants and claimant’s representatives in routing calls to appropriate DDS staff.
• Send out correspondences by fax or mail.
• Make outgoing calls to gather investigative questions, such as work history and functional information.
• Initiate, develop, and maintain electronic record management activities.
• Review required information in appropriate systems (e.g., SSA system (DCPS), PCOMM and eView) for completeness and accuracy.
• Document information on the Electronic Worksheet (EWS) when appropriate.
• Perform emergency duty before, during, and/or beyond normal work hours or days.

Benefits

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED