Hudson Ops Manager - Halifax Airport

Dufry Careers•Enfield, NS

3d•$57,700 - $72,976•Onsite

About The Position

This role is responsible for overseeing daily operations, managing a team, and ensuring compliance with company policies and airport regulations. The Ops Manager will focus on creating a seamless customer service experience, driving sales, managing finances, and fostering a positive team environment. This position offers opportunities for growth and rewards within the company.

Requirements

Strong leadership skills with demonstrated ability to build effective teams and motivate employees
Knowledge of effective merchandise presentation standards

Nice To Haves

SAP experience

Responsibilities

Create “seamless customer service” by making every effort to find merchandise for customers even if an item is not in stock
Promote quality of customer service among staff through training and by acting as a positive role model
Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing team members
Maintain team levels that allow for the best possible customer service
Execute performance evaluations and goal assessments
Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
Provide an “open door” policy where team members are free to express their concerns and feelings without fear of retribution or ill will
Hold weekly team meetings and submit notes to General Manager and Regional Vice President
Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
Work with other departments on developing plans, and implement them
Ensure that the store is in compliance with all Airport, State and Federal employment laws
Monitor a loss prevention program to protect the company’s inventory and assets
In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
Ensure that goals will be met through appropriate planning and organization of team, inventory, and expenses and making team aware of sales goals
Review the store’s progress on a monthly basis with the General Manager
Responsible for verifying the accuracy of the sales report
Performs accounts payable and accounts receivable duties as required
Responsible for preparing weekly reports for corporate
Performs all other responsibilities as directed by the business or leadership team of which associate is capable of performing