Hudson Ops Manager - Halifax Airport

Dufry•Hudson, OH

3h•Onsite

About The Position

This role is responsible for managing store operations, including customer service, people management, sales, operations, and finance. The ideal candidate will have strong leadership skills and a passion for the company's products and philosophy. The company is an equal opportunity employer and prohibits discrimination based on protected characteristics.

Requirements

Strong leadership skills with demonstrated ability to build effective teams and motivate employees.
Knowledge of effective merchandise presentation standards.

Nice To Haves

SAP experience

Responsibilities

Create “seamless customer service” by making every effort to find merchandise for customers even if an item is not in stock.
Promote quality of customer service among staff through training and by acting as a positive role model.
Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing team members.
Maintain team levels that allow for the best possible customer service.
Execute performance evaluations and goal assessments.
Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR.
Provide an “open door” policy where team members are free to express their concerns and feelings without fear of retribution or ill will.
Hold weekly team meetings and submit notes to General Manager and Regional Vice President.
Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly.
Work with other departments on developing plans, and implement them.
Ensure that the store is in compliance with all Airport, State and Federal employment laws.
Monitor a loss prevention program to protect the company’s inventory and assets.
In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store.
Ensure that goals will be met through appropriate planning and organization of team, inventory, and expenses and making team aware of sales goals.
Review the store’s progress on a monthly basis with the General Manager.
Responsible for verifying the accuracy of the sales report.
Performs accounts payable and accounts receivable duties as required.
Responsible for preparing weekly reports for corporate.
Performs all other responsibilities as directed by the business or leadership team of which associate is capable of performing.