OPS INTERVIEWING CLERK - 64963045
About The Position
The OPS Interviewing Clerk provides administrative support for clinical functions and assists with billing at the Bradford County Health Department. The position interviews clients to determine economic eligibility for enrollment in primary care, family planning, and other health department programs, and processes enrollments according to county health department procedures. It uses the FMMIS system and other electronic verification systems to confirm Medicaid benefit status. The clerk answers telephone calls and schedules patient appointments for clinic services. The role prepares clinic charts by compiling records, requesting medical records, scanning documents, and entering completed services into records. It also maintains current medical records, assists with purging inactive client files, determines clients’ financial responsibilities based on services received and payment status, collects fees, issues receipts, processes credit card payments, and completes required daily reports.
Requirements
- Strong customer service skills, including addressing client concerns, helping dissatisfied clients, and facilitating communication between clients and staff.
- Ability to multitask.
- Experience with multi-line phone systems.
- Expertise with front desk duties, including patient registration, making and confirming appointments, and collecting and scanning patient documents.
- Ability to learn and communicate effectively in English, orally and in writing.
Responsibilities
- Provide administrative support for clinical functions and assist with billing functions.
- Interview clients to determine economic eligibility for primary care, family planning, and other health department programs.
- Process client enrollment according to county health department procedures.
- Use FMMIS and other electronic verification systems to verify Medicaid benefit status.
- Answer telephone calls and schedule patient appointments for clinic services.
- Prepare clinic charts, including compiling charts and requesting medical records.
- Scan documents and enter services into records after services are completed.
- Ensure medical records are current and assist with purging inactive client files.
- Determine clients’ financial responsibilities based on services received and payment status.
- Collect fees for services, provide receipts, process credit card payments, and complete required daily reports.
Benefits
- State of Florida 401(a) FICA Alternative Plan (mandatory).
- Participation in state group insurance, subject to eligibility requirements.
- Workers’ Compensation (mandatory, if needed).
- Reemployment Assistance (Unemployment Compensation) (mandatory, if needed).
- Deferred Compensation (voluntary).
- Employee Assistance Program (voluntary).
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What This Job Offers
Education Level
No Education Listed
