875986 - OPS GOVERNMENT OPERATIONS CONSULTANT II - 40090083

State of Florida • TALLAHASSEE, FL

1d • Onsite

About The Position

This position will be used for multiple vacancies. The Assistant Complaint System Specialist assists in the administration of the Wagner-Peyser complaint system, ensuring that all complaints alleging violations of ES regulations or employment-related laws are processed according to federal and state standards. The assistant aids in investigating, documenting, and tracking complaints, with a focus on assisting Migrant and Seasonal Farmworkers (MSFWs) and promoting compliance. Operating within Florida’s State Workforce Agency, FloridaCommerce this role serves as a regulatory resource. The U.S. Department of Labor (DOL) mandates a functional Employment Service Complaint System under 20 CFR Part 658 Subpart E. The incumbent serves as an accessible point of contact for workers facing unlawful workplace practices [20 CFR 658.410]. By directly executing the intake of ETA Form 8429, they ensure that citizen and non-citizen complaints regarding wage theft, unsafe working conditions, or employer discrimination are officially captured [20 CFR 658.411(a)]. This direct intervention halts workplace exploitation and recovers owed wages. By maintaining the integrity of the state's central complaint log, the incumbent prevents systemic employer violations from going unnoticed [20 CFR 658.410(c)]. This monitoring fosters a fair, competitive labor market. Florida citizens benefit from safer workplaces, higher compliance standards among local businesses, and access to public employment services. By handling initial data validation and processing apparent violations, the incumbent catches compliance issues early [20 CFR 658.410]. This proactive oversight resolves operational vulnerabilities before they escalate into federal audits or costly litigations. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

Requirements

• Must be bilingual in Spanish and English or Haitian Creole and English.
• Ability to interpret and apply complex state and federal regulations to complaint situations.
• Strong communication skills.
• Ability to maintain strict confidentiality of complainant identities, as mandated by 20 CFR 658.411.
• Experience conducting basic fact-finding, intake interviews, or case documentation.
• Experience using state database software to log, track, and manage sensitive case files or customer records.
• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Bachelor’s degree in Human Resources, Public Policy, Social Science, or related field (experience may be substituted for education).

Nice To Haves

• 1 to 2 years of professional, job-related experience.
• Experience in workforce development, paralegal services, human services, public administration, or regulatory compliance/investigations.
• Previous experience working with Spanish or Haitian Creole speakers.

Responsibilities

• Receive complaints in person, by phone, or email, and explain the ES Complaint System to complainants.
• Assist complainants in completing the ETA Form 8429 (Complaint/Referral Form) and ensure it is signed, or document complaints received via telephone, as required by 20 CFR 658.411(a).
• Enter complaints and apparent violations into the central complaint log, ensuring all required data points are captured according to 20 CFR 658.410(c).
• Immediately refer non-ES-related complaints to appropriate enforcement agencies (e.g., Wage and Hour Division, OSHA) and provide documentation to the complainant, in accordance with 20 CFR 658.411(b).
• Post and distribute information on the employment service complaint system to MSFWs and other applicants, including basic rights regarding employment terms, per 20 CFR 653.102 and 20 CFR 658.410.
• Participate in on-site reviews of local offices to validate compliance with complaint system requirements.
• Aid the lead specialist in investigating complaints, including conducting follow-up phone calls, gathering documents from employers, and contacting witnesses, especially within the 20-day timeframe for resolution.
• Prepare initial drafts of correspondence, findings, and resolutions for review by the lead specialist and agency management.
• Assist in reviewing federal 20 CFR 658 and state regulations to identify gaps in existing local policies and provide recommendations to the lead.
• Assist in drafting training materials, checklists, and technical assistance guides on the complaint process for AJC partner staff.
• Compile data for reports, identify potential corrective actions for review by the lead, and assist in monitoring complaint timelines to prevent backlogs.

Benefits

• State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level