OPS FAMILY SUPPORT WORKER - 64944151 1

State of Florida•Key West, FL

9d•Onsite

About The Position

The OPS Family Support Worker contacts pregnant women, interconception women, and families with children under age three to assess risk factors that may contribute to poor pregnancy or developmental outcomes. In partnership with clients and families, the worker provides information and connects them with programs and resources to address identified risks. The role helps connect pregnant women and families with newborns to home-visiting services and supports. Using motivational interviewing, the worker conducts supportive, personalized initial intakes and documents services in the program data system. The position ensures Coordinated Intake and Referral performance benchmarks are met in accordance with Healthy Start standards, guidelines, and agency policies. Work may include travel within the service area to attempt client contact. The worker collaborates with Healthy Start staff and community partners, explains home-visiting options, refers clients to appropriate providers, and follows up on referrals and service delivery. The role also provides information on breastfeeding, health care options, parenting education, preventive health, child development, and community resources. The worker enters sensitive participant information, follows HIPAA privacy rules, maintains confidentiality, and submits timely documentation in the Well Family System. The position works closely with the Senior Human Services Program Coordinator and participates in relevant trainings, meetings, workshops, conferences, webinars, and calls. Other duties may be assigned. The position is based in Key West or Tavernier, Florida.

Requirements

At least one year of social-service-type work experience.
Proficiency with Microsoft Office.
Ability to perform assessments effectively and educate a diverse population on health and wellness.
Ability to follow instructions and management direction, plan and prioritize workload, and work independently.
Ability to work with participants with varied physical problems or health concerns and with individuals from diverse backgrounds or with medical disabilities.
Ability to teach basic home health care principles.
Skill in establishing and maintaining effective working relationships with organizations, groups, and individuals.
Knowledge of problem-solving techniques.
Ability to communicate effectively and professionally, verbally and in writing, including by phone and in person.
Ability to use computer software, including Microsoft Word, Excel, and Outlook.
Ability to multitask in busy circumstances and ensure one’s work is accurate, timely, thorough, and consistent with policies and procedures.
Commitment to protecting the confidentiality of participant and agency information.
Ability to learn and communicate effectively in English, orally and in writing.
Successful completion of required security background checks and/or drug screening; participation in direct deposit.
Incumbents may be required to perform emergency duty before, during, or beyond normal work hours or days.

Nice To Haves

High school education.
Bilingual or multilingual ability in English and other languages.
Two years of social-service-type work experience.

Responsibilities

Conduct initial intakes and attempts to contact referred women and infants to assess needs and risks; travel within the service area may be required.
Use motivational interviewing techniques to provide supportive, personalized client intakes.
Meet Coordinated Intake and Referral performance benchmarks under Healthy Start standards, guidelines, and agency policies and procedures.
Work cooperatively with Healthy Start staff and community partners to provide potential home-visiting clients with relevant knowledge and resources.
Explain home-visiting options and refer potential clients to appropriate home-visiting service providers.
Follow up to confirm referrals are received and services are provided to families.
Address client questions and concerns and provide contact information for helpful community resources.
Provide information about breastfeeding, health care options, parenting education, preventive health education, and child development.
Enter participants’ sensitive information while complying with HIPAA privacy rules and maintaining confidentiality.
Submit required documentation promptly in the Well Family System and maintain participant records according to program requirements.
Work with the Senior Human Services Program Coordinator to meet program benchmarks.
Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as needed.
Perform other duties as assigned.