FAMILY SUPPORT WORKER OPS - 60932565

State of Florida • Naples, FL

9d

About The Position

The Florida Department of Children and Families is hiring a Family Support Worker to support vulnerable children and families in the community. The role provides phone and client-contact support and assists investigators and families with access to social services, benefits, and community resources. The employee works independently and uses initiative and sound judgment while performing a variety of duties.

The position requires use of a personal vehicle for field investigations, field visits, or client transportation. Employees required to use a personal vehicle must maintain a valid Florida driver's license, vehicle registration, and appropriate automobile insurance. A vehicle insurance allowance is provided when personal vehicle use is required.

Requirements

• Knowledge of basic child care and practices.
• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources and program objectives.
• Knowledge of basic arithmetic.
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand and apply methods and practices used in medical, nursing, nutrition, child development, or child care settings.
• Ability to interview clients to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize, and coordinate work activities.
• Ability to establish and maintain working relationships with others.
• Maintain a valid Florida driver's license, vehicle registration, and appropriate automobile insurance if required to use a personal vehicle for field investigations, field visits, or client transportation.

Responsibilities

• Assist investigators in maintaining caseloads of families receiving social services.
• Help clients complete forms for services and benefits.
• Assist individuals and families in obtaining or arranging social, medical, educational, employment, training, day care, and housing services.
• Provide information and materials about nutrition, infant development, and parenting skills.
• Ensure that immunizations and well-baby visits are received in a timely manner.
• Help individuals and families learn how to access community services.
• Work with families to develop family support plans.
• Interview clients to collect general household data and identify needs.
• Coordinate necessary transportation for families.
• Maintain and update client files.
• Participate in trainings.
• Refer clients for emergency and ongoing services within the agency and to other agencies.
• Maintain liaison with community agencies and service organizations to determine the results of services provided to clients.
• Provide phone and client-contact support.
• Perform related work as required.

Benefits

• Vehicle insurance allowance if required to use a personal vehicle.

What This Job Offers

• Education Level: No Education Listed