OPS EDP TECHNICIAN - 73991033

State of Florida•Tallahassee, FL

3d•Onsite

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This position provides Batch Monitoring for 2nd shift (4:00 PM - 12:00 AM), Tuesday - Saturday. This is an OPS position working in the Department of Revenue's Information Services Program with the Production Control unit in Tallahassee, FL. This position monitors the nightly and weekend critical batch process for Child Support through ISP's automatic job scheduler software (OpCon). The monitoring activities include but are not limited to the identification and triage of batch job failures, processing user requests, quality assurance of printed forms, scanning, and tracking of forms.

Requirements

One year of data processing or similar work (data handling, management, analysis) OR batch job operations experience.
Two years of customer service experience.

Nice To Haves

Ability to work alternate hours.

Responsibilities

Batch Monitoring for 2nd shift (4:00 PM - 12:00 AM), Tuesday - Saturday.
Monitors the nightly and weekend critical batch process for Child Support through ISP's automatic job scheduler software (OpCon).
Identification and triage of batch job failures.
Processing user requests.
Quality assurance of printed forms.
Scanning and tracking of forms.