OPS ADMINISTRATIVE ASSISTANT - 67914025
About The Position
This position provides administrative support for the Region in answering agency phones in a responsive, professional, courteous manner and direct calls to staff. Assists and directs customers to appropriate staff. The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics. This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.
Requirements
- Microsoft Office software experience.
- Office/receptionist experience.
- Knowledge of the techniques for handling telephone calls in a courteous and efficient manner.
- Ability to communicate effectively in face-to-face, electronic, and written formats.
- Ability to establish and maintain effective working relationships with people, families, providers, and staff within the region and statewide.
- Ability to plan, organize and coordinate work assignments.
- Demonstrate Skills In office/reception duties.
Responsibilities
- Manage daily interaction with the public and staff by greeting and instructing people on various APD activities, forms or documents, as well as making referrals to other state agencies.
- Answers telephone in a timely, courteous manner and assure continuous phone coverage. Records telephone messages accurately.
- Routes complex inquiries to appropriate staff or take messages providing a model for excellent customer service.
- Perform other duties as assigned, including administrative tasks.
Benefits
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
- Retirement plan options
- Direct Deposit Program
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
