Medical Assistant (Ophthalmic Technician) - Training Provided, No Prior Experience Required

Eye Care Partners•Grand Rapids, MI

1d•Onsite

About The Position

EyeCare Partners is hiring an Ophthalmic Technician for Grand Rapids Ophthalmology in Grand Rapids, Michigan. The technician supports an ophthalmologist in providing patient care and performs initial testing to prepare patients for examinations. Training is provided, and prior experience is not required by the posting’s headline, although the qualifications section lists one year of related experience and/or training, or an equivalent combination of education and experience. The role is full-time. Offices are open Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturday from 8:00 a.m. to 11:00 a.m. Evening and weekend hours rotate, and occasional earlier or later work may be needed. Travel to other Grand Rapids offices is required as needed; mileage is reimbursed. The position requires a high school diploma or GED. Current COA or COT certification is preferred but not required. The technician must provide courteous, empathetic patient service, support clinic flow, document patient information and care in electronic medical records, perform ophthalmic tests, and help maintain exam and treatment rooms. The role also involves general office and cleaning duties. The posting lists medical, vision, dental, and life insurance; a 401(k) with employer matching; paid time off and holidays; paid maternity leave; eye-care certification reimbursements; competitive base pay; and employee discounts.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Excellent, energetic, and empathetic patient-care skills.
Comply with HIPAA confidentiality standards when communicating patient information.
Communicate and coordinate courteously and professionally with employees at all levels.
Organizational skills, with a focus on tracking patient care and improving patient flow.
Desire to gain industry knowledge and training; initiative in accomplishing practice goals.
Ability to adapt to and accept change, and to contribute to a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs and ability to work weekends when applicable.
Reliable transportation to travel among multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Computer proficiency and ability to learn new applications quickly.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.

Responsibilities

Provide exceptional customer service during patient encounters in person and by phone; greet patients promptly and professionally.
Anticipate physician needs and help facilitate clinic flow while respecting patients’ and doctors’ time and schedules.
Comply with company policies and procedures, including HIPAA.
Verify patient information; record medical history, current medications, and the purpose of the visit.
Enter patient data and accurately document medical visits and procedures in the electronic medical record.
Assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure checks, visual fields, OCT, GDX, IOL master, auto refractor, topography, and other diagnostic testing.
Prepare patients for treatments and minor procedures and measure and record vital signs as required.
Keep examination, treatment, laser, and other assigned rooms clean and stocked; maintain an up-to-date drug count.
Perform general office and cleaning duties assigned by the manager.