Medical Assistant (Ophthalmic Technician) - Training Provided, No Prior Experience Required

Grand Rapids Ophthalmology•Grand Rapids, MI

2d•Onsite

About The Position

Grand Rapids Ophthalmology is hiring an Ophthalmic Technician to support ophthalmologists and provide patient care during visits. The technician performs initial testing and diagnostic procedures to prepare patients for examinations, documents medical information, and helps maintain an efficient clinic flow. Training is provided, and prior experience is not required by the role’s headline, although the qualifications section lists one year of related experience and/or training or an equivalent combination of education and experience. This is a full-time position based in Grand Rapids, Michigan. Travel to other Grand Rapids offices is required as needed, with mileage reimbursement. Offices operate Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturday from 8:00 a.m. to 11:00 a.m.; evening and weekend hours rotate. The employee may need to work earlier or later as needed and must be able to work over 40 hours to meet business needs. The role requires a high school diploma or GED. Current COA or COT certification is preferred but not required. The successful candidate provides empathetic, professional patient service, follows HIPAA confidentiality requirements, works well with colleagues, and is adaptable, organized, and committed to patient care and clinic goals.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Excellent patient-care skills; energetic and empathetic approach with patients.
Comply with HIPAA confidentiality standards when communicating patient information.
Strong communication skills and ability to coordinate and cooperate courteously and professionally with employees at all levels.
Organizational skills focused on tracking patient care and improving patient flow.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Team-oriented and patient-focused approach that contributes to a positive work environment.
Ability to work over 40 hours to meet business needs and work weekends when applicable.
Reliable transportation to travel between multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using Electronic Medical Records (EMR) systems.
Computer proficiency and ability to learn new applications quickly.
Ability to meet the stated physical requirements, including walking, sitting, standing, bending, stooping, reaching, handling items up to 25 pounds, and using hands and technology effectively.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.
Occasional ability to drive or climb as necessary.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) certification.
Current Certified Ophthalmic Technician (COT) certification.

Responsibilities

Provide exceptional customer service to patients in person and by phone; greet patients promptly and professionally and thank them when they leave.
Anticipate physician needs and help maintain clinic flow, while respecting patients’ time and the physician’s schedule.
Comply with company policies and procedures, including HIPAA requirements.
Interview patients to verify their information and record their medical history, current medications, and reason for the visit.
Enter patient information and visit data into the Electronic Medical Record (EMR).
Assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL master, auto refraction, and topography.
Apply working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Accurately and thoroughly document medical visits and procedures as the physician performs them.
Prepare patients for treatments and minor procedures; measure and record vital signs as required.
Open and close examination rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Perform general office duties and cleaning as assigned by the manager.
Travel to other Grand Rapids offices as needed.
Work rotating evening and weekend hours and earlier or later hours as needed; be available to work over 40 hours to meet business needs.