Medical Assistant (Ophthalmic Technician) - Training Provided, No Prior Experience Required

Eye Care Partners Career Opportunities•Grand Rapids, MI

2d•Onsite

About The Position

An Ophthalmic Technician assists an Ophthalmologist in providing excellent patient care and performs initial testing to prepare patients for their exam. The role handles a broad range of patient-care and clinic duties, using ophthalmic equipment and documenting information in the Electronic Medical Record (EMR). Training is provided and prior experience is not required by the headline, although the qualifications section lists one year of related experience and/or training, or an equivalent combination of education and experience. This is a full-time position with Grand Rapids Ophthalmology in Grand Rapids, Michigan. Travel to other offices in Grand Rapids is required as needed, with mileage reimbursement. Offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m., and Saturday, 8:00 a.m. to 11:00 a.m. Evening and weekend hours rotate, and employees may need to work earlier or later as needed. The posting also states a commitment to work over 40 hours to meet business needs. The role requires a high school diploma or GED. A current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred but not required. Candidates should be patient-focused, professional, organized, adaptable, and able to work collaboratively. Reliable transportation for travel between work locations is required.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Excellent patient care, with an energetic and empathetic approach.
Ability to follow HIPAA confidentiality standards when communicating patient information.
Strong communication skills and the ability to coordinate and cooperate courteously and professionally with employees at all levels.
Organizational skills focused on tracking patient care and improving patient flow.
Desire to gain industry knowledge and training; initiative in accomplishing practice goals; and ability to grow, adapt, and accept change.
Team-oriented and patient-focused approach that contributes to a positive work environment.
Commitment to work over 40 hours to meet business needs and ability to work weekends when applicable.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using Electronic Medical Records (EMR) systems, computer proficiency, and ability to learn new applications quickly.
Ability to meet the physical requirements of the position, including lifting, carrying, pushing, and pulling items up to 25 pounds, and frequent walking, sitting, and standing.
Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology; visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) certification.
Current Certified Ophthalmic Technician (COT) certification.

Responsibilities

Provide exceptional customer service to patients in person and over the phone.
Greet patients promptly and professionally, and thank them when they leave.
Anticipate Physician needs and help maintain clinic flow while respecting patients’ and doctors’ time and schedules.
Comply with company policies and procedures, including HIPAA requirements.
Verify patient information by interviewing patients; record medical history, current medications, and the purpose of the visit.
Enter patient information in the Electronic Medical Record (EMR).
Assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor, and topography.
Document medical visits and procedures accurately and thoroughly as the Physician performs them.
Prepare patients for treatments and minor procedures; measure and record vital signs as required.
Open and close exam rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Perform general office duties and cleaning as assigned by the manager.
Travel to other Grand Rapids offices as needed.
Work rotating evening and weekend hours when applicable, and earlier or later hours as needed.