Ophthalmic Technician

EssilorLuxottica Group•Asheville, NC

7d•$23

About The Position

The Ophthalmic Technician ensures patients receive high-quality ophthalmic care during medical and surgical eye care and provides an excellent patient experience by connecting the doctor with other primary care functions. The role supports patient care and examinations, conducts preliminary evaluations and special testing, manages patient records and flow, and maintains examination equipment and lanes. The technician works in a fast-paced practice environment, communicates with patients and staff, and follows practice, safety, attendance, and record-handling standards.

Requirements

High school graduate or equivalent.
At least one year of strong internal or external customer service skills.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to use examination software, point-of-sale technology, and ophthalmic equipment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in a healthcare or clinical setting.
Previous customer service, retail, and/or optical experience.
Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) certification(s).

Responsibilities

Assist with patient care and eye exams, manage patient records, and support patient flow throughout the examination.
Conduct preliminary evaluations, including obtaining patient histories, reviewing medication lists, assessing visual acuity, motility, pupils and angles, performing refraction, pachymetry, applanation tonometry, and pupil dilation.
Perform special testing, including OCTs, biometry, topography, and retinal imaging or photography.
Complete pre-examination testing accurately and explain measurements to patients, answering questions as needed.
Identify dissatisfied patients and act promptly to resolve concerns.
Work efficiently, accurately, and thoroughly despite time pressure and patient volume.
Handle and file patient records in an organized manner in accordance with practice standards and HIPAA.
Use appointment-book and scheduling procedures and operate relevant computer systems.
Maintain a safe working environment for team members and patients.
Adapt to different examination scenarios and interact cordially with patients and staff.
Maintain and disinfect equipment and examination lanes.
Work evenings and weekends when necessary to support business needs, depending on location.
Meet attendance and daily timekeeping requirements and follow company policies and procedures.
Maintain the proper dress code.
Fulfill responsibilities assigned by the lead technician or ophthalmologist.