Ophthalmic Technician

Alabama Vision Center•Hoover, AL

5d•Onsite

About The Position

Alabama Vision Centers is hiring an Ophthalmic Technician in Hoover, Alabama. The technician supports ophthalmologists by providing patient care and performing preliminary tests to prepare patients for examinations. The role involves managing patient flow, gathering and documenting medical information, performing diagnostic tests, preparing patients for treatments and minor procedures, and maintaining examination and treatment rooms. The position is full-time. Offices are open Monday through Friday, 7:15 a.m. to 5:15 p.m.; some work earlier or later may be needed, and employees are expected to work over 40 hours when business needs require it. The role may involve travel between work locations with minimal notice. The technician must provide professional, empathetic customer service and communicate courteously with patients, physicians, managers, and other employees. Duties include following company policies and HIPAA requirements, using electronic medical records, supporting clinic operations, and keeping assigned rooms stocked and clean. Physical demands include frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; and sustained fine motor, visual, and auditory abilities.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background check.
Basic computer skills and ability to learn new applications quickly.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service, communication, organizational, and teamwork skills.
Ability to coordinate and cooperate courteously and professionally with employees at all levels.
Ability to document patient care thoroughly and support efficient patient flow.
Knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Ability to adapt to change, take initiative, and pursue industry knowledge and training.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Ability and willingness to work over 40 hours to meet business needs.
Ability to perform the listed physical duties, including handling items up to 25 pounds and frequent use of hands and technology.
Compliance with HIPAA confidentiality standards when communicating patient information.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.
Experience using electronic medical record (EMR) systems.

Responsibilities

Facilitate patient flow and anticipate physicians’ needs to keep clinic operations on schedule.
Provide exceptional, professional, and empathetic customer service in person and by phone.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of each visit.
Record patient information and accurately document medical visits and procedures in the electronic medical record.
Perform preliminary eye assessments and diagnostic testing, including dilation, refraction, pressure testing, visual fields, OCT, GDX, IOL Master, autorefractor testing, and topography.
Prepare patients for treatments and minor procedures, and measure and record vital signs as required.
Communicate with patients, physicians, managers, and other employees; answer inquiries by phone, email, and in person.
Verify medical and vision insurance information.
Comply with company policies and procedures, including HIPAA confidentiality requirements.
Open and close examination rooms as needed; clean and stock examination, treatment, laser, and other assigned rooms; and keep drug counts up to date.
Complete general office duties and cleaning assigned by the manager.
Use assigned equipment and technology to perform job duties.
Travel to multiple work locations when needed.