Ophthalmic Technician

Eye Care Partners Career Opportunities•Huntsville, AL

6d•Onsite

About The Position

The Ophthalmic Technician supports an ophthalmologist in delivering patient care by performing initial testing and preparing patients for examinations. The position combines patient interaction, clinical testing, medical documentation, insurance verification, and clinic-flow support. The technician communicates with patients, physicians, and managers, responds to inquiries, and helps ensure visits run efficiently and professionally. The role requires following company policies and HIPAA confidentiality standards, maintaining accurate electronic medical records, preparing treatment and examination areas, and helping keep rooms clean, stocked, and organized. The schedule is full-time at offices open Monday through Friday, 7:15 a.m. to 5:15 p.m.; work may begin earlier or end later as needed, and the position requires a commitment to work over 40 hours to meet business needs. Reliable transportation is required to travel to multiple work locations with minimal notice.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable result on a background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using electronic medical record systems and ability to learn new applications quickly.
Strong customer service, communication, organizational, and coordination skills.
Working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Ability to comply with HIPAA confidentiality standards when handling patient information.
Energetic, empathetic, patient-focused, and team-oriented approach; professional and courteous conduct with all levels of employees.
Initiative in accomplishing practice goals, willingness to learn and grow, and ability to adapt to change.
Commitment to work over 40 hours to meet business needs.
Reliable transportation allowing travel to multiple work locations with minimal notice.
Ability to perform frequent walking, sitting, and standing; regular bending, stooping, and reaching; and occasional driving or climbing.
Ability to lift, carry, push, and pull items up to 25 pounds; strong fine motor skills and full use of hands.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.

Responsibilities

Facilitate patient flow and anticipate physician needs to keep clinic visits and schedules moving efficiently.
Provide professional, empathetic customer service in person and by phone; greet patients promptly and thank them when they leave.
Assist the physician with preliminary testing and perform diagnostic tests, including dilation, refraction, pressure testing, visual fields, OCT, GDX, IOL Master, autorefractor, and topography.
Verify medical and vision insurance and confirm patient information by interviewing the patient.
Record medical history, current medications, and reason for visit in the patient's electronic medical record.
Examine pupils, eye muscles, visual acuity, and extraocular movements as part of eye assessments.
Accurately document medical visits and procedures as the physician performs them.
Prepare patients for treatments and minor procedures, and measure and record vital signs when required.
Communicate effectively with patients, doctors, and managers and respond to inquiries by phone, email, and in person.
Comply with company policies and procedures, including HIPAA confidentiality requirements.
Open and close exam rooms as needed; clean and stock examination, treatment, laser, and other assigned rooms and maintain current drug counts.
Perform general office duties and cleaning as assigned by the manager.
Use and learn computer applications, including Microsoft Office and electronic medical record systems.
Travel to multiple work locations when needed.