Ophthalmic Technician

Bennett and Bloom Eye Centers•Louisville, KY

21d•Onsite

About The Position

An Ophthalmic Technician supports an ophthalmologist in providing excellent patient care. The technician handles a range of duties and uses equipment to perform initial testing before a patient’s exam. Training is provided, and prior medical or eyecare experience is not required. The role is full time, with shifts scheduled within the offices’ Monday–Friday operating hours of 7 a.m. to 7 p.m.; employees may sometimes need to work earlier or later. Travel to other offices is required as needed, with mileage reimbursement.

Requirements

High school diploma or GED.
Favorable background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and enthusiasm for learning and growth.
One year of related experience and/or training, or an equivalent combination of education and experience.
Initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment and interact courteously and professionally with employees at all levels.
Commitment to work over 40 hours when needed to meet business needs.
Reliable transportation and ability to travel between work locations with minimal notice.
Ability to meet the role’s physical requirements, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred but not required.

Responsibilities

Facilitate patient flow and assist the doctor with preliminary testing.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers, and answer inquiries by phone, email, and in person.
Provide exceptional, professional customer service during patient encounters, greet patients promptly, and thank them when they leave.
Respect patients’ and doctors’ time and schedules by practicing urgency.
Follow company policies and procedures, including HIPAA requirements.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of the visit.
Record patient information in the electronic medical record (EMR).
Observe pupils, eye muscles, visual acuity, and extraocular movements to check eye condition.
Perform dilation, refraction, pressure checks, and diagnostic tests, including visual fields, OCT, GDX, IOL master, auto refractor, and topography.
Demonstrate working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Perform general office duties and cleaning as assigned by the manager.