Ophthalmic Technician

Bennett and Bloom Eye Centers•Louisville, KY

22d•Onsite

About The Position

Bennett & Bloom Eye Centers is hiring a full-time Ophthalmic Technician in Louisville, Kentucky. The technician supports ophthalmologists by providing patient care and performing initial testing to prepare patients for examinations. Training is provided, and prior medical or eyecare experience is not required. The role includes travel to other offices as needed, with mileage reimbursement. Work shifts fall within the offices’ Monday–Friday operating hours of 7 a.m. to 7 p.m.; employees may occasionally need to work earlier or later. The position also requires a commitment to work over 40 hours when needed to meet business needs.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background-check result.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and a desire to learn and grow.
Demonstrated initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Ability to create a positive, team-oriented, patient-focused work environment and interact courteously and professionally with employees at all levels.
Commitment to work over 40 hours when needed to meet business needs.
Reliable transportation to travel among multiple work locations with minimal notice.
Ability to perform required physical activities, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; and tasks requiring fine motor skills and full use of hands.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.
Knowledge of eye anatomy, diseases, symptoms, and ocular medications.

Responsibilities

Facilitate patient flow and assist doctors with preliminary testing.
Verify medical and vision insurance and patient information.
Communicate effectively with patients, doctors, and managers, and respond to inquiries by phone, email, and in person.
Provide exceptional, professional customer service during patient encounters; greet patients promptly and thank them when they leave.
Practice urgency with patients’ time and doctors’ schedules.
Comply with company policies and procedures, including HIPAA.
Interview patients, record medical histories and current medications, and confirm the purpose of each visit.
Record patient data in the Electronic Medical Record (EMR).
Check eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure measurements, and diagnostic tests including visual fields, OCT, GDX, IOL Master, auto refraction, and topography.
Perform general office duties and cleaning as assigned by the manager.