Ophthalmic Technician
About The Position
The Ophthalmic Technician is primarily responsible for patient workups, education, and follow-up for current and potential patients. This is a full-time, non-exempt, in-office role at the Mission Hills Clinic; remote work is not available. The position operates Monday through Friday in eight-hour day shifts, with occasional overtime as required, and may involve up to 50% travel to clinic locations throughout Los Angeles and Orange County, sometimes on short notice. The role involves professional communication with patients, physicians, and staff; collecting medical and surgical histories; completing pre-testing and diagnostic testing; and supporting efficient patient and physician workflow. The technician also triages calls, assists with minor procedures, prepares patients for laser procedures, supports surgery paperwork, provides and documents patient education, maintains confidentiality, cross-trains in front- and back-office procedures, and helps maintain back-office supplies.
Requirements
- High school diploma or equivalent.
- Ability to type 45 words per minute.
- Advanced understanding of HIPAA rules and regulations.
- Exceptional attention to detail.
- Proactive and independent, with the ability to take initiative.
- Ability to stand and use both hands for typing for extended periods; walk, climb or balance; and periodically stoop, kneel, crouch, or crawl.
- Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds.
- Vision abilities including close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Nice To Haves
- Two or more years of experience as an ophthalmology technician.
- Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.
- Experience with an Electronic Health Record (EHR).
- Medical scribing experience.
- Bilingual Spanish/English.
Responsibilities
- Interact and communicate professionally with patients, doctors, and staff.
- Accurately communicate pertinent information to patients.
- Complete patient workups, including obtaining medical and surgical histories and performing diagnostic testing.
- Prioritize and maintain efficient patient and doctor workflow.
- Perform accurate pre-testing according to office policies and procedures.
- Triage phone calls and forward them to the appropriate office staff.
- Assist with minor procedures.
- Prepare patients for additional laser procedures, including blepharoplasty, injections, YAG, and SLT.
- Prepare paperwork for surgeries ordered by physicians.
- Provide patient education in person and by phone, and ensure it is appropriately documented in the patient chart.
- Follow HIPAA guidelines and maintain strict patient confidentiality.
- Cross-train in back- and front-office procedures.
- Help maintain back-office inventory and supplies.
- Perform Humphrey Visual Field, OCT scans, A-scans, Corneal Topography, Amsler grid, color testing, and additional diagnostic testing.
- Travel to multiple clinic locations throughout Los Angeles and Orange County, potentially on short notice.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
