Medical Assistant (Ophthalmology) - Training Provided, Full Time - Blue Ash

Cincinnati Eye Institute•Blue Ash, OH

12d•Onsite

About The Position

The Ophthalmic Technician supports ophthalmologists in delivering patient care by performing initial testing and preparing patients for examinations. The role is based in Blue Ash, Ohio, and reports to the Clinic Supervisor. Training is provided, and the position requires strong patient service, attention to clinic flow, and the ability to work with ophthalmic equipment and electronic medical records. The technician verifies patient information, documents medical histories, medications, and visit purposes, and enters information into the patient’s EMR. They assess eyes by observing pupils, muscles, visual acuity, and extraocular movements; perform dilation, refraction, pressure checks, and diagnostic testing; and document visits and procedures as performed by the physician. The technician also prepares patients for treatments and minor procedures, takes vital signs as required, maintains exam and treatment rooms and supplies, and performs general office duties and cleaning as assigned.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Excellent patient-care skills; energetic and empathetic approach with patients.
Comply with HIPAA confidentiality standards when communicating patient information.
Communicate and coordinate courteously and professionally with employees at all levels.
Organizational skills focused on tracking patient care and improving patient flow.
Initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Team-oriented and patient-focused approach that contributes to a positive work environment.
Commitment to work over 40 hours to meet business needs.
Ability to work weekends when applicable.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using EMR systems, computer proficiency, and ability to learn new applications quickly.
Ability to perform the listed physical activities, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and required visual and auditory acuity.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.
Working knowledge of eye anatomy, diseases, symptoms, and ocular medications.

Responsibilities

Provide exceptional customer service during patient encounters in person and by phone.
Greet patients promptly and professionally, and thank them when they leave.
Anticipate physician needs and help facilitate clinic flow while respecting patients’ and physicians’ time and schedules.
Comply with company policies and procedures, including HIPAA.
Verify patient information by interviewing patients; record medical history, current medications, and the purpose of the visit.
Record patient data in the Electronic Medical Record (EMR).
Assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure checks, and diagnostic testing, including visual fields, OCT, GDX, IOL master, auto refractor, and topography.
Document medical visits and procedures accurately and thoroughly as the physician performs them.
Prepare patients for treatments and minor procedures; measure and record vital signs as required.
Open and close exam rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Perform general office duties and cleaning as assigned by the manager.