Ophthalmic Technician

Archon Business Group•Chico, CA

5d•$21 - $24

About The Position

The Ophthalmic Technician provides technical support to physicians and optometrists to support efficient clinic operations and exceptional patient care. Reporting to the Directors of Clinical Leadership and Clinical Operations, or the District Manager, the Technician prepares patients for examinations, performs diagnostic testing, maintains ophthalmic equipment, and supports clinic workflows. The role requires clinical competence, attention to detail, and a commitment to quality, confidentiality, and compassionate care. The Technician greets patients, records histories and updates in the electronic health record, performs pre-test procedures and diagnostic imaging, and explains tests to patients. The role also includes assisting providers with minor procedures, administering ophthalmic drops under provider direction, maintaining rooms and equipment, monitoring supplies, and collaborating with clinic staff. The Technician follows HIPAA, OSHA, safety, and confidentiality requirements and may help train new technicians.

Requirements

High school diploma or equivalent required.
Excellent interpersonal, verbal, and written communication skills.
Ability to work independently while maintaining a cooperative and professional team approach.
Must successfully complete a comprehensive background check as a condition of employment, including before any transfer or promotion.
Demonstrate professionalism, integrity, and cultural competence in all interactions.
Maintain a pleasant, collaborative, and professional demeanor.
Exercise sound judgment, initiative, and commitment to patient confidentiality.
Ability to problem-solve and think critically in a fast-paced environment.
Comfort working in close proximity to patients, including physical contact and potential exposure to blood during minor procedures.
Ability to stand and walk for extended periods throughout the workday.
Ability to bend, stoop, stretch, and occasionally lift up to 30 pounds.
Eye-hand coordination and manual dexterity sufficient to operate ophthalmic testing equipment, keyboards, and other office devices.
Normal range of hearing, vision, and speech to communicate effectively in person, by phone, and through digital platforms.
Ability to maintain focus and composure in a fast-paced clinical environment.

Nice To Haves

Prior medical office or healthcare experience preferred.
Ophthalmic or optometric technician experience strongly preferred.
Proficiency with ophthalmic diagnostic equipment and electronic health record systems preferred.
Certified Ophthalmic Assistant (COA) credential preferred.

Responsibilities

Greet patients courteously, professionally, and promptly.
Obtain and record accurate patient histories and updates in the electronic health record system.
Prepare patients for examinations by performing pre-test procedures, including autorefractor, confrontational field, stereo vision, color vision, lensometry, visual acuity, pupil check, motility, intraocular pressure, and dilation.
Explain testing procedures to patients to support their comfort and cooperation.
Perform diagnostic imaging and tests, including optical coherence tomography, fundus and slit-lamp photography, and visual fields.
Document test results accurately and review test quality.
Operate clinical testing equipment according to established protocols.
Assist providers during minor procedures and support procedure setup, documentation, patient education, and cleanup.
Administer ophthalmic drops under provider direction and according to protocol.
Communicate with technicians, providers, and front-office staff to maintain patient flow and efficient clinic operations.
Direct patient questions about medical diagnoses or test results to the provider.
Clean and maintain examination and procedure rooms according to infection-control and sanitization standards.
Care for diagnostic equipment, report equipment issues, monitor room supplies, and report shortages to the appropriate supervisor.
Adhere to HIPAA, OSHA, company safety and confidentiality standards, and organizational policies and procedures.
Collaborate with peers to support consistent clinical standards and patient experience across locations.
Assist with training and onboarding new technicians as requested.
Perform other duties and special projects as assigned.