Ophthalmic Technician

EssilorLuxottica Group • Goodyear, AZ

6d

About The Position

The Ophthalmic Technician ensures patients receive high-quality ophthalmic care while receiving medical and surgical eye care. The role provides an excellent patient experience by connecting the doctor with other primary care functions. The technician assists with patient care and eye exams, performs preliminary evaluations and special testing, and supports patient flow, records management, equipment upkeep, and a safe working environment. The position is full-time and may require weekend and evening work when necessary, depending on location and business needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of strong internal or external customer service skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.
• Strong interpersonal skills.
• Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
• Ability to use exam software, point-of-sale technology, and ophthalmic equipment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in a healthcare or clinical setting.
• Previous experience in customer service, retail, and/or optical.
• Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) certification(s).

Responsibilities

• Assist with patient care and eye exams, manage patient records, and support patient flow throughout the exam.
• Perform preliminary evaluations, including obtaining detailed patient histories; reviewing medication lists; and conducting visual acuity, motility, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation.
• Perform special testing, including OCTs, biometry, topography, and retinal imaging or photography.
• Complete pre-examination testing accurately and explain measurements to patients and answer their questions.
• Identify dissatisfied patients and act quickly to resolve concerns.
• Work efficiently, accurately, and thoroughly despite time pressure and patient volume.
• Handle and file patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
• Use appointment-book and scheduling procedures and operate computers according to procedures.
• Maintain a safe working environment for team members and patients.
• Adapt to different examination scenarios and interact personably with patients and staff.
• Maintain and disinfect equipment and exam lanes.
• Work weekends and evenings when necessary to support business needs, as determined by location.
• Meet attendance and daily timekeeping requirements.
• Follow company policies and procedures and maintain the proper dress code.
• Proactively fulfill responsibilities assigned by the lead technician or ophthalmologist.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED