Ophthalmic Technician

Alexandria Eye and Laser Center, LLC•New Iberia, LA

About The Position

The Ophthalmic Technician supports patient flow, patient and physician satisfaction, and the delivery of ophthalmic care. The role performs data collection delegated by physicians to support diagnosis and help patients feel confident in their treatment. It also includes patient communication, triage, testing, documentation, room and equipment preparation, administrative tasks, and support for office efficiency. The position reports to the Clinic Manager. The work takes place in a fast-paced, high-traffic, comfort-controlled medical office. Interaction with others may be constant and interruptive, and work may be stressful. Public contact primarily involves people seeking medical care. Weekend and evening work are required. There is potential exposure to communicable diseases, toxic substances, and other conditions common to a clinic environment. Some travel is required.

Requirements

Good written and verbal communication skills.
Ability to greet patients and answer the telephone professionally.
Ability to read, understand, and follow oral and written instructions.
Ability to establish and maintain effective working relationships with physicians, patients, employees, and the public.
Ability to present a professional image.
Ability to multitask and perform detailed, accurate work.
Time-management skills.
Ability to recognize, evaluate, and solve problems and correct errors.
Ability to maintain productivity and work independently.
Flexibility and cooperation when situations or duties change to meet practice needs.
Ability to travel as required.
Ability to stand for long periods and to stoop, bend, and stretch; occasional lifting is required.
Manual dexterity sufficient to operate a keyboard and medical equipment.
Correctable vision and hearing sufficient for patient contact and telephone or paging.

Responsibilities

Orient new patients to office procedures and explain the purpose and effects of tests.
Obtain patient histories, including chief complaint, history of present illness, ocular and general medical history, family history, allergies, and medications.
Perform and document measurements and tests, including visual fields, pachymetry, auto-refraction, corneal topography, automatic lensometry, visual acuity, extraocular motility, refractions, confrontation fields, pupil evaluation, and applanation.
Triage patients by determining who should be brought from the waiting room for testing, escorting patients, and explaining who will see them next.
Maintain smooth patient flow to physicians and adjust the test sequence as needed.
Ensure timely and complete handling of medical calls from patients.
Clean and restock exam and work-up rooms between patients and at the end of the day; open and close exam rooms daily.
Turn off and properly cover equipment at the end of each day.
Notify the person responsible for ordering supplies when items are running low.
Perform other office responsibilities as needed to support patient flow and office efficiency.
Respond to routine requests for information and answer telephones as needed.
Maintain patient confidentiality and communicate procedural changes and concerns to the supervisor.
Participate in professional development, staff meetings, and in-service programs.
Obtain laboratory, culture, MRI, and other reports.
Maintain a clean, safe, and prepared work area.
Train new employees.
Keep the supervisor informed about efficiency, patient satisfaction, and physician-related issues.
Represent the practice at community events and screenings as needed.
Perform other duties as requested.