Ophthalmic Technician

Shah Eye Center•Mission, TX

13d

About The Position

The Ophthalmic Technician/COA/Scribe assists the physician and medical office personnel with patient care activities. The role gathers patient medical information, records findings and the physician’s dictated notes during exams, translates for the doctor, communicates with patients, and helps ensure procedures are billed appropriately. The technician greets and escorts patients, answers questions, explains procedures, and provides medication and treatment instructions as directed by the doctor. The position also performs routine ophthalmic tests, prepares and maintains exam rooms and equipment, supports physicians and other technicians, and helps ensure records and medication samples are handled properly. The employee is responsible for protecting the physician’s license, maintaining confidentiality, and complying with Medicare, Medicaid, OSHA, HIPAA, OIG, and other applicable legal or contractual obligations. Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Responsibilities

Greet patients and visitors promptly and courteously.
Assist the physician with recording basic medical findings and gathering patient history.
Record examination results and the physician’s oral dictation in the medical record.
Perform routine tests using ophthalmic instruments, including lensometer, phoropter, kerometer, intraocular pressure testing, basic motility, visual fields, and glaucoma scans.
Report Medinformatix (EMR) issues.
Provide verbal and written medication and treatment instructions as directed by the doctor, answer patient questions, and follow up as needed.
Assist with callbacks related to medication management and customer service.
Escort patients to appropriate areas of the office.
Assist with procedure pre-certification by contacting the Billing department and ensuring required patient documentation is obtained before procedures.
Explain procedures to patients to support their awareness and understanding.
Provide assistance to technicians as needed.
Clean and sterilize equipment and operate the autoclave according to established guidelines and procedures.
Obtain supplies for physicians during patient care and maintain adequate stock.
Clean patient exam rooms and maintain sanitary conditions.
Follow safety rules and other applicable policies and procedures.
Check that medication samples are not expired and are documented appropriately.
Maintain patient confidentiality and attend required meetings and training.
Support professional development through meetings, education programs, seminars, and conferences.
Perform other duties as assigned to support the smooth flow of work and patients in the office.
Maintain clinic equipment in proper working order and request technical support as needed.
Ensure records are accurate, complete, properly maintained, and compliant with regulatory guidelines.
Ensure physician procedures are billed appropriately.