Ophthalmic Technician

Alabama Vision Center•Huntsville, AL

6d•Onsite

About The Position

An Ophthalmic Technician supports an Ophthalmologist in providing patient care by conducting initial testing and preparing patients for examinations. The role includes patient interaction, documenting medical information in the Electronic Medical Record (EMR), performing diagnostic tests, and helping maintain efficient clinic flow. The technician also prepares patients for treatments and minor procedures, assists the Physician during visits, and helps keep examination and treatment areas clean, stocked, and ready for use. The position requires professional, empathetic communication, compliance with HIPAA and company policies, and a commitment to meeting patient and business needs. The role may involve working over 40 hours and traveling among work locations with minimal notice.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background check result.
Basic computer skills and ability to quickly learn new applications.
Strong customer service and communication skills.
Ability to coordinate and cooperate courteously and professionally with employees at all levels.
Organizational skills, with a focus on tracking patient care and improving patient flow.
Knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Ability to maintain HIPAA confidentiality when communicating patient information.
Initiative, adaptability, willingness to learn and grow, and a team-oriented, patient-focused approach.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Commitment to work over 40 hours to meet business needs.
Ability to walk, sit, and stand frequently; bend, stoop, and reach regularly; lift, carry, push, and pull items up to 25 pounds; and use fine motor skills and hands continuously.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using Electronic Medical Record (EMR) systems.

Responsibilities

Facilitate patient flow and anticipate Physician needs.
Provide exceptional, professional customer service to patients in person and by phone.
Verify patient information by interviewing patients, and record medical history, current medications, and reason for visit.
Record patient information and accurately document medical visits and procedures in the EMR.
Assist the doctor with preliminary testing and check eye condition, including pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL master, auto refraction, and topography.
Verify medical and vision insurance.
Communicate with patients, doctors, managers, and other employees, and respond to inquiries by phone, email, and in person.
Prepare patients for treatments and minor procedures; measure and record vital signs as required.
Open and close exam rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Perform general office duties and cleaning assigned by the manager.
Comply with company policies and procedures, including HIPAA confidentiality requirements.