Ophthalmic Technician / Scribe

Oakland Ophthalmic Surgery•Birmingham, MI

26d•Onsite

About The Position

Oakland Ophthalmic Surgery is hiring a full-time, long-term Ophthalmic Technician / Scribe. The position is based in Birmingham, Michigan, with travel to the practice’s Troy office as needed; mileage is reimbursed. The technician supports ophthalmologists by performing preliminary patient workups, documenting visits in the electronic medical record, and potentially assisting physicians with examinations and treatment. The role requires excellent patient service, attention to clinic flow, accurate documentation and coding, and preparation and upkeep of clinical rooms. The office is open Monday through Friday, 8 a.m. to 5 p.m.; employees may need to work earlier or later, work over 40 hours, or work weekends when applicable. The employer cannot accommodate students seeking part-time work during the school year or people seeking only gap-year employment.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Basic computer skills and proficient keyboarding; ability to use electronic medical records and an image management system.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, and ability to learn new applications quickly.
Strong customer service skills and ability to interact courteously and professionally with employees at all levels.
Favorable background check result.
Reliable transportation that allows travel between work locations with minimal notice.
Ability and commitment to work over 40 hours when needed; ability to work weekends when applicable.
Desire to gain industry knowledge and training; initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Ability to create a positive work environment and remain team-oriented and patient-focused.
Physical ability to walk, sit, stand, bend, stoop, reach, and lift, carry, push, or pull items up to 25 pounds; strong fine motor skills and full use of hands; visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus.
Occasional driving or climbing may be necessary.

Nice To Haves

Experience in optometry and/or ophthalmology; preferred but not required.
Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.
Ophthalmic Scribe Certification (OSC); preferred but not required.

Responsibilities

Provide exceptional customer service to patients in person and by phone; greet patients professionally and thank them when they leave.
Anticipate physician needs and help maintain clinic flow, while respecting patients’ and physicians’ time and schedules.
Follow company policies and procedures, including HIPAA requirements.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of the visit.
Enter patient data and accurately document medical visits and procedures in the electronic medical record as physicians perform them.
Perform preliminary ophthalmic workups, including observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure checks, and diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor, and topography.
Apply working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Use a basic understanding of examination and procedure codes when entering information into the EMR; ensure accurate procedure, drug, and diagnosis coding and charges.
Prepare patients for treatments and minor procedures; measure and record vital signs as required.
Open and close exam rooms as needed; clean and stock examination, treatment, laser, and other assigned rooms; maintain up-to-date drug counts.
Perform general office duties and cleaning assigned by the manager.
Travel to the Troy office as needed.
Work over 40 hours and on weekends when applicable to meet business needs.