Ophthalmic Technician Patient Educator
About The Position
Northwest Eyes is seeking a Patient Educator-Ophthalmic Technician to join its ophthalmic medical and surgical practice. The position combines patient education and promotion of premium vision correction services with clinical ophthalmic technician responsibilities. The role educates patients about available premium options before physician consultations, supports informed decision-making, and helps promote advanced eye care solutions and capture new business. The technician also assists physicians with patient workups, diagnostic testing, in-office procedures, documentation, and patient care. Full training is provided for the right candidate. The position works closely with clinical and administrative teams to support a seamless, high-quality patient experience.
Requirements
- High school diploma or equivalent.
- Minimum of two years of experience in an ophthalmic practice.
- Strong knowledge of vision correction procedures and technologies.
- Proven ability in patient education and medical sales, preferably in an ophthalmic setting.
- Excellent verbal and written communication skills.
- Ability to explain complex medical concepts in patient-friendly language.
- Proficiency with EMR systems, Microsoft Office Suite, and G-Suite.
Nice To Haves
- Certified Ophthalmic Technician (COT) or Certified Ophthalmic Assistant (COA) certification.
- Experience in patient education and medical sales in an ophthalmic setting.
Responsibilities
- Conduct pre-consultation sessions explaining premium vision correction services, including advanced lenses, laser treatments, and other procedures.
- Answer patient questions and provide clear information to support informed decisions.
- Use visual aids, brochures, and digital tools to explain services.
- Develop and implement strategies to promote premium services within the practice.
- Identify and engage prospective patients during consultations and other interactions.
- Present premium packages professionally and work toward practice sales targets.
- Collect and document patient history and pre-consultation information.
- Prepare patients for physician consultations and collaborate with clinical staff to support a seamless care experience.
- Provide post-consultation information and support to patients who purchase premium packages, addressing questions or concerns.
- Gather and analyze patient feedback to improve education and sales strategies.
- Stay current on vision correction technologies and treatments and participate in professional development and training.
- Assist with onboarding and training staff on premium services, education, and promotion.
- Document physician exam findings, including complaints, assessments, and treatment plans.
- Observe patient cues during exams and provide additional education when needed.
- Operate ophthalmic equipment and perform stereopsis testing.
- Assist patients with contact lens insertion and removal.
- Sterilize and maintain ophthalmic instruments and equipment.
- Support providers with a full clinical skill set, mentor and train newer technicians, and maintain efficient clinic flow.
- Perform other duties as assigned.
Benefits
- Competitive salary of $24–$35.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Robust ancillary benefits.
- 401(k) plan with employer contribution.
- Company-paid life insurance.
- Generous PTO and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
