Ophthalmic Tech II (SEIU) - Eye Clinic Palo Alto - Full Time

Stanford Health Care•Palo Alto, CA

32d•$42 - $47•Onsite

About The Position

The Ophthalmic Technician II provides technical ophthalmic and administrative assistance for the Byers Eye Institute multi-specialty group practice. The role obtains medical histories from patients with standard and rare medical disorders and performs ophthalmic testing and patient-care duties. It also supports physicians during minor procedures and helps patients understand and manage medications. The position handles administrative work such as patient follow-up, prescription refills, clinic and file preparation, appointment scheduling, billing submissions, preauthorization, dictation routing, and insurance verification. The technician serves as a liaison between patients and providers, helping resolve questions and concerns in a timely manner. The position works with minimal supervision and coordinates with assistant technical/patient care managers, doctors, and clinic management.

Requirements

High school diploma or GED equivalent; an associate degree may be substituted through combined experience and education.
Certified Ophthalmic Assistant (COA) certification upon hire, maintained through renewal before expiration.
At least one year of experience as an ophthalmic technician in a high-volume setting.
Ability to obtain accurate medical histories and measure and record visual acuity and tonometry.
Ability to use Microsoft Word and Excel.
Ability to type quickly and accurately.
Ability to write clearly and concisely and edit and proofread for grammatical correctness and factual accuracy.
Excellent interpersonal skills and the ability to interact effectively with patients, staff, and physicians.
Ability to work independently with minimal supervision and prioritize activities with different time sensitivities.
Ability to analyze clinical and administrative information and determine appropriate actions to resolve conflicts and discrepancies.
Pleasant, caring, and compassionate personality, including the ability to interact calmly and effectively with patients with difficult personalities.
Knowledge of patient-related testing equipment operations and maintenance and ability to learn state-of-the-art diagnostic equipment.
Strong organizational, follow-up, and multitasking skills; ability to organize and prioritize duties to maximize clinic efficiency.
Ability to work as a team member in an ophthalmic setting.
Knowledge of ophthalmic clinical protocols.
Flexibility and adaptability to changing medical and departmental needs.
Ability to work effectively in a fast-paced, high-pressure setting.
BLS (Basic Life Support) certification.

Nice To Haves

Experience working in a university-based medical facility or academic teaching environment.
Knowledge of ophthalmic medical terminology and the anatomy and physiology of the visual systems.

Responsibilities

Document and update patients’ ocular and medical histories and other requested information in electronic or paper records.
Perform ophthalmic diagnostic tests, including visual acuity, autorefractometry, lensometry, tonometry, topography, visual fields, ocular motility testing, biometry, and optical coherence tomography.
Perform ophthalmic electrophysiology testing, including ERG, EOG, VEP, GVF, and color vision tests; prepare preliminary reports and meet departmental proficiency requirements.
Administer dilation and topical anesthetic eye drops under provider supervision.
Assist physicians during minor surgical procedures, including intravitreal injections and laser treatments; prepare instruments and medications and support post-procedure instrument reprocessing.
Process medication refill requests, contact pharmacies, and determine when physician review is needed.
Train on and use newer diagnostic technologies or experimental equipment when required.
Educate patients on how to take their medications.
Manage daily schedules and clinic flow so patients are seen at appropriate intervals.
Maintain examination-room equipment and supplies, date topical medications, remove expired materials, and prepare supplies for testing, exams, and procedures.
Clean, disinfect, and, when necessary, sterilize instruments and equipment; perform basic equipment maintenance and ensure equipment is functional.
Stock rooms with medications and ophthalmic supplies and place orders as appropriate.
Consult physicians about test results and alert them to positive or abnormal results.
Provide patient-care support for other services when needed and report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.
Serve as a liaison between medical staff and patients by answering questions, coordinating care, and providing patient education.
Monitor and track work requests; maintain a safe, neat workstation and follow organizational safety policies and applicable regulations.
Provide excellent customer service and protect the confidentiality of patient and other sensitive records and information.
Triage patient issues and respond to requests from doctors and staff during clinic.
Make follow-up calls to patients after procedures, verify appointments, and arrange rescheduling as needed.
Prepare files and charts, enter forms, and assist with insurance verification and approvals.
Follow up on diagnostic testing ordered by providers, including radiology reports, culture and pathology results, and lab work.
Coordinate service requests with vendors and Stanford IT Support teams.
Assist assistant technical managers and the clinic manager with educational programs, staff development, and safety monitoring efforts.
Assist with pharmaceutical inventory and logs and identify variances.
Participate in department huddles and team meetings and demonstrate C-I-CARE service standards.
Perform other assigned duties or projects.