Operator

Superheat•Kincardine, ON

1d•Onsite

About The Position

Superheat is seeking talented, innovative, and enthusiastic individuals to join their growing operator workforce. The company performs remote heat treatment in oil refineries, petrochemical plants, and power plants worldwide. Field operations personnel set up the equipment on-site, while SmartCenter Control Room Panel Operators start and monitor the heat cycles remotely. The SmartCenter Operator manages multiple projects from all over the world in our Corporate SmartCenter Control Rooms. Operators are the critical liaison between Field Operations, Controls Support, Quality Assurance, and Engineering. This includes managing all aspects of assigned projects, from entering client documentation, setting up and monitoring cycle operations following site/client specifications, troubleshooting with multiple departments, and creating client chart packages. This position requires strong computer and technical skills as it is 100% computer work. Superheat has almost 25 years of Remote Operator Heat Treatment expertise and prides itself as the premier heat treatment provider, developing all its processes, technology, and software in-house.

Requirements

Strong computer and technical skills
Ability to work independently and as a team player
Ability to identify and prioritize tasks according to urgency and importance
Comfortable seeking clarification when required
Attention to detail
Flexibility
Strong technical mindset
Excellent problem-solving skills
Good understanding of processes
Adaptable and open to changes
Multitasking skills
Willingness to learn
Secondary School Diploma, or equivalency
Driver's License
Sitting for extended periods
Continuous visual monitoring and alarm management on multiple monitors
High amount of data entry from client documentation
Strong organizational, prioritization and multitasking skills

Nice To Haves

Higher education
Experience with metallurgy
Experience with welding
Experience with quality programs

Responsibilities

Manage all tasks and statuses of assigned projects.
Ensure all Quality Assurance instructions are accurate and up to date.
Assist Controls Support and Field Operations with site equipment setup.
Ensure all client documentation is entered accurately following our Quality Assurance program.
Act as liaison between Field Operations, Controls Support, Quality Assurance and Engineering, as required.
Enter all client-specific information into our SmartView database.
Set up and start all heat treatment cycles.
Monitor cycles for trends and alarms, troubleshooting as required.
Document all heat cycle issues and non-conformances, escalating as required.
Document all project-specific process concerns, escalating as required.
Create all client chart packages and distribute them upon completion of the heat treatment cycle.
At the end of each shift, complete shift turnover for incoming shift change.