Operator Surveillance

Northfield Park Racino•Northfield, IL

About The Position

The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

Requirements

High School Diploma or GED
1+ Years of Prior Relevant Experience
Detailed knowledge of Slots, Race & Sports Book and Casino Cage procedures.
Knowledge of advantage play systems and cheating methods.
Detailed knowledge of local gaming regulations.
Proficient in basic math without use of a calculator.
Ability to distinguish colors.
Professional appearance and demeanor.
Excellent telephone etiquette and communication skills.
Excellent customer service skills.
Basic working knowledge of various computer technology and software to include Microsoft Office applications.
Effectively communicate in English, in both written and oral forms.

Nice To Haves

1+ Years of Prior Relevant Experience Gaming and/or Surveillance experience
Previous experience working in a similar setting.

Responsibilities

Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
Testify in court as a representative for the company as necessary.
Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
Collaborate with leadership to maximize guest experience.
Performs other job-related duties as requested
Proof of eligibility to work in the United States