Operations Treasury Management Utility Representative

GESA CREDIT UNION•Renton, WA

1d•$20 - $40•Onsite

About The Position

The Operations Treasury Management Utility role reports directly to the Operations Manager. The position is designed to be flexible within the Treasury Management Operations team, providing help where it is needed. This position requires strong operational judgement and the ability to retain and apply knowledge across multiple functional areas, enabling the individual to quickly step into different responsibilities without direct supervision. The individual in this role provides high-quality service to members and others who use credit union products and services. They will provide courteous and professional service to members and coworkers and perform all other related duties as assigned.

Requirements

High School diploma or GED equivalent required
Two (2) years of similar or related experience, preferably in a credit union environment with prior ACH/Wires/Treasury Operations experience preferred
Proficiency with standard office equipment and business software and Microsoft Office programs
Ability to provide excellent member centric service
Consistently display strong communication and listening skills with peers, members, leadership and vendors
Attention to detail, ability to meet strict deadlines and manage queues
Ability to work in a demanding environment while utilizing strong organizational skills to multi-task and maintain a high level of accuracy
Ability to work a flexible schedule according to business needs
Practice critical thinking to mitigate fraud/losses to protect our members and CUs assets
Ability to work independently or collaboratively while building positive working relationships
Ability to identify needed process improvements, be innovative and communicate ideas and solutions to leadership.

Nice To Haves

General knowledge and understanding of banking products and business services preferred
Some travel may be necessary to fulfill duties, career development, and training
Financial Institution accreditation such as Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) preferred

Responsibilities

Perform ACH operational functions including file review, validation, approval and release (Same-Day and next-day); manage returns, NOCs and corrections, monitor limits and review activity in compliance with NACHA rules, Federal Reserve requirements and internal risk thresholds
Review, approve and release domestic and international wire transfers in accordance with internal controls, dual requirements and regulatory guidelines
Perform research, correction and issue resolution related to ACH, Wire, Merchant Deposit Capture (MDC), Positive Pay and Treasury Management services and work with leadership for complex issue resolution
Support Positive Pay services, including scrub report reconciliation, exception and return processing, dispute management and issue resolution
Support onboard, and maintain Treasury Management and business account services by completing company setup and ongoing maintenance in Payments and IQ Systems (PIQs) and related platforms and assisting Commercial Banking Contact Center and Treasury Management with implementation of products such as ACH, wires, Commercial Online Banking, Account Analysis, Positive Pay, sweep accounts and related services
Perform account maintenance activities including sweep creation, rate adjustments, temporary limit increases, and other service-related changes with proper approvals and documentation
Maintain complete records of approvals, exceptions and investigations
Document exceptions and escalations per procedure
Assist with conducting annual Treasury Management relationship reviews, including transactional analysis, credit exposure assessment, and risk evaluation
Assist with annual ACH audits and support internal, external, and regulatory audit requests
Process and manage IOLTA and IRETA pre-authorizations and required reporting
Prepare, analyze, and complete ACH, MDC and Treasury Management monthly performance and operational metrics, ensuring accuracy, timeliness and appropriate escalation of results
Meet accuracy and timeliness standards for processing daily cutoffs
Maintain Service Level Agreement (SLA) responses times
Provide recommendations for process improvements, automation and risk mitigation strategies
Respond to internal department and member inquiries within the established SLAs
Meet or exceed individual key performance indicators (KPIs) expectations
Perform job duties with limited daily supervision, exercising a high level of discretion and sound judgment
Maintain strong knowledge of BSA requirements, NACHA rules, check regulation and policies and procedures which impact assigned responsibilities
Maintain general knowledge of other organizations within the credit union.
Have a general knowledge of all service products offered by the credit union to accurately answer questions from members and team members
Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism
Attend training sessions, conferences and seminars as approved by leadership